Peppers Cradle Mountain Lodge
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 10:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
WiFi
Parking
Air conditioning
Airport Shuttle
Spa
24-hour Front Desk Service
More about Peppers Cradle Mountain Lodge
Peppers Cradle Mountain Lodge
Located in the World Heritage listed Cradle Mountain-Lake St Clair National Park, discover the secluded relaxation of Peppers Cradle Mountain Lodge. Cabins and Suites place you right amongst the alpine wilderness, with some even featuring their own private fireplace, from the intimate Pencil Pine or Spa Cabin, to the spacious Spa and King Billy Suites. Explore the surrounding wilderness, indulge in a treatment at the Waldheim Day Spa and dine on delicacies at Highland Restaurant during your stay.
Ratings and reviews
Cleanliness4.5
Location5.0
Service4.0
Rooms4.0
Value3.5
Sleep quality4.5
Traveler reviews
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Mentioned by travelers
Couple
Comment: Feb 25, 2025
Great location for exploring Cradle Mountains
We stayed for two nights and found the lodge very comfortable and enjoyed the peace of no tv nor internet. Unfortunately the radio in the room wasn’t capable of picking up any stations! So maybe blue tooth speakers would have been a better option?
All meals we had were good, although No Orange juice at breakfast was a first for us.
All meals we had were good, although No Orange juice at breakfast was a first for us.
Hotel response
Comment: March 13
Hi Glynwells1,
Thank you so much for the wonderful 5-star rating and your kind words! I truly appreciate it. I’ll certainly look into the orange issue and believe it may have been a supply-related matter.
Thanks again for your feedback!
Thank you so much for the wonderful 5-star rating and your kind words! I truly appreciate it. I’ll certainly look into the orange issue and believe it may have been a supply-related matter.
Thanks again for your feedback!
Couple
Comment: Feb 13, 2025
Tired, needs up-dating but staff are very friendly, convenient for access to the park
This place needs a refresh, it's looking very tired. We had a Pine Cabin, no view, probably their basic one, view was outside looking at the woods. I don't mind the lack of a TV in the rooms, lack of wifi can be a bit of a pain as they shut up the main lounge area at the lodge (where wifi is available) about 10pm but we were only here for a few days so it wasn't a problem and I read my book instead.
Tavern and restaurant for evening meals was good, we tried both, the service was prompt, although in the tavern queueing at the bar was a bit chaotic.
The staff are all excellent, very friendly and helpful, we have no complaints there but we did have some issues:
Breakfast - this was buffet but it was a bit of a mixed bag, if you came later (9pm) you risked not having much food as they were forgetting to restock, also the hot water for making tea/coffee is in these small jugs which means twisting the cap trying to get hot water out. I gave up and just took the lid off as did others, why don't they have a hot water urn instead? They had them for the milk but not the hot water, so the staff were constantly having to keep an eye on them. First day there they ran out of tea cups they just had saucers, we had to ask for them, they should be regularly replenished. A large bowl of what looked like plain yoghurt was placed directly under the milk urn where everyone leant over to finish making their tea not hygienic! That should have been moved out the way. The toaster was one of those irritating very slow moving grills which meant lots of wasted toast, the dial to change the heat settings had been removed. Also, it was noticeable that the fruit in the bowls was tinned.
Outdoor areas - the cabins could do with some seating area outside, instead there's just scrappy gravel and what look like sacks for the laundry dumped outside each one presumably to save the cleaners having to go backwards and forwards, I understand the reasoning but those bags are unsightly and need to be kept away, they were left outside the whole time we were there. Also they could do with putting fresh tarmac down as it's been worn away and adds to the air of general neglect.
Signage - the various walks you can do around the lodge need a bit of attention, there were warning signs bleached by the sun, you couldn't make out the wording, they need replacing.
Cabins - the lampshade in our room looked like it had been in a war with something and lost, the hairdryer had a big chip in it and the motor sounded as if it was about to explode. We left it out with a note asking for it to be replaced and also told reception, there were chips on the paintwork, especially on the skirting boards and door surrounds. Shower rooms were basic but clean, they are probably at the stage where they could do with being up-dated.
This lodge is obviously popular because it's in the park itself so it's easy to just walk down to the bus which takes you to the various hikes around the lake, you can park directly outside your cabin rather than have to use the general parking area a few km's away which is another plus but if I was to revisit I wouldn't stay here again, I don't know where the profits are going but it's clearly not on the amenities.
Tavern and restaurant for evening meals was good, we tried both, the service was prompt, although in the tavern queueing at the bar was a bit chaotic.
The staff are all excellent, very friendly and helpful, we have no complaints there but we did have some issues:
Breakfast - this was buffet but it was a bit of a mixed bag, if you came later (9pm) you risked not having much food as they were forgetting to restock, also the hot water for making tea/coffee is in these small jugs which means twisting the cap trying to get hot water out. I gave up and just took the lid off as did others, why don't they have a hot water urn instead? They had them for the milk but not the hot water, so the staff were constantly having to keep an eye on them. First day there they ran out of tea cups they just had saucers, we had to ask for them, they should be regularly replenished. A large bowl of what looked like plain yoghurt was placed directly under the milk urn where everyone leant over to finish making their tea not hygienic! That should have been moved out the way. The toaster was one of those irritating very slow moving grills which meant lots of wasted toast, the dial to change the heat settings had been removed. Also, it was noticeable that the fruit in the bowls was tinned.
Outdoor areas - the cabins could do with some seating area outside, instead there's just scrappy gravel and what look like sacks for the laundry dumped outside each one presumably to save the cleaners having to go backwards and forwards, I understand the reasoning but those bags are unsightly and need to be kept away, they were left outside the whole time we were there. Also they could do with putting fresh tarmac down as it's been worn away and adds to the air of general neglect.
Signage - the various walks you can do around the lodge need a bit of attention, there were warning signs bleached by the sun, you couldn't make out the wording, they need replacing.
Cabins - the lampshade in our room looked like it had been in a war with something and lost, the hairdryer had a big chip in it and the motor sounded as if it was about to explode. We left it out with a note asking for it to be replaced and also told reception, there were chips on the paintwork, especially on the skirting boards and door surrounds. Shower rooms were basic but clean, they are probably at the stage where they could do with being up-dated.
This lodge is obviously popular because it's in the park itself so it's easy to just walk down to the bus which takes you to the various hikes around the lake, you can park directly outside your cabin rather than have to use the general parking area a few km's away which is another plus but if I was to revisit I wouldn't stay here again, I don't know where the profits are going but it's clearly not on the amenities.
Hotel response
Comment: February 17
Thank you for sharing such a detailed review. It’s clear you’ve put a lot of thought into your experience, and I appreciate the constructive feedback. I’m glad to hear that the staff were friendly and that you enjoyed your meals at the tavern and restaurant.
It’s also great that the location was convenient for exploring the park, although I can understand your frustration with some of the other aspects. It sounds like there are several areas that could benefit from some attention, from the breakfast service to the maintenance of the outdoor spaces and cabins. I’m sure your comments will help the team make improvements.
It’s always tough when a place you visit doesn’t quite meet expectations, but hopefully, your experience will lead to some positive changes for future guests. Thank you again for sharing your thoughts!
It’s also great that the location was convenient for exploring the park, although I can understand your frustration with some of the other aspects. It sounds like there are several areas that could benefit from some attention, from the breakfast service to the maintenance of the outdoor spaces and cabins. I’m sure your comments will help the team make improvements.
It’s always tough when a place you visit doesn’t quite meet expectations, but hopefully, your experience will lead to some positive changes for future guests. Thank you again for sharing your thoughts!
Couple
Comment: Mar 11, 2025
Needs to up it’s game.
A mixed bag.
The positives first. A wonderful location with lovely local walks. Also some of the staff were charming. We also greatly enjoyed the one experience of the restaurant dining. The food was good and the staff were friendly and attentive.
On the negative side. The breakfasts were poorly run. Some of the hot food items and milk were not replenished quickly, and we had to chase up some cutlery and bowls. Also the bread and toast counter should have been kept more tidy. We made the mistake of eating in the bistro on a busy Saturday evening and spent a good 20 minutes queuing to be served at a bar tended by two staff who were taking both drinks and food orders. One more person just taking drinks orders would have worked better.
When we asked to raise these issues with a manager we were informed that the manager was not in and would not be available until later in the day!! Surely on a busy holiday weekend a senior manager should be onsite through the day and evening to ensure the smooth running of all the services to optimise the guests’ experience.
Our cabin was adequate but a little tired looking.
I am not convinced that the overall experience was worth the money.
The positives first. A wonderful location with lovely local walks. Also some of the staff were charming. We also greatly enjoyed the one experience of the restaurant dining. The food was good and the staff were friendly and attentive.
On the negative side. The breakfasts were poorly run. Some of the hot food items and milk were not replenished quickly, and we had to chase up some cutlery and bowls. Also the bread and toast counter should have been kept more tidy. We made the mistake of eating in the bistro on a busy Saturday evening and spent a good 20 minutes queuing to be served at a bar tended by two staff who were taking both drinks and food orders. One more person just taking drinks orders would have worked better.
When we asked to raise these issues with a manager we were informed that the manager was not in and would not be available until later in the day!! Surely on a busy holiday weekend a senior manager should be onsite through the day and evening to ensure the smooth running of all the services to optimise the guests’ experience.
Our cabin was adequate but a little tired looking.
I am not convinced that the overall experience was worth the money.
Hotel response
Comment: March 13
Hi Jet13200383967,
I’m truly sorry to hear about your negative experiences in the restaurant. Regarding the bistro and the option for an additional till, we’ve explored this possibility but, unfortunately, it’s not feasible at the moment. However, we’ve introduced table-side ordering via a QR code as an alternative to enhance the experience.
Thank you for your kind words about our restaurant staff—it’s wonderful to hear that you enjoyed that aspect of your visit.
I’m truly sorry to hear about your negative experiences in the restaurant. Regarding the bistro and the option for an additional till, we’ve explored this possibility but, unfortunately, it’s not feasible at the moment. However, we’ve introduced table-side ordering via a QR code as an alternative to enhance the experience.
Thank you for your kind words about our restaurant staff—it’s wonderful to hear that you enjoyed that aspect of your visit.
Couple
Comment: Mar 8, 2025
Overrated.
Visited this resort full of anticipation. The journey was exciting, with narrow roads twisting and turning around mountain sides and over rivers.
Checked in and found the cabin, which was perfectly OK inside, all the usual, bed, settee, dining table, bath,shower, small kitchen (poorly equipped).
To enter the cabin, you had to negotiate a set of stairs, logs, and rocks used to make a path from the car that a mountain goat would struggle with.
Car parking was narrow and small, shared with next door.
The resort is designed to provide tours at cost and relieve you of your cash for the ideal experience!
Breakfast was a free for all, of buffet style with one free coffee. Replenishment of the food was sparse and random. The tables were left uncleared for long periods. The two guys working there (a barista and "floor supervisor") worked had and were cheery. However, every other member of staff were sullen and dull. The hospitality industry is tough, but you get out what you put in. There is dire need here for "smile training" and the presence of an enthusiastic member of management. Positively the most awful customer interaction experience in two months of travelling Australia. Take a look at the way they do things at Port Arthur historic site.
Checked in and found the cabin, which was perfectly OK inside, all the usual, bed, settee, dining table, bath,shower, small kitchen (poorly equipped).
To enter the cabin, you had to negotiate a set of stairs, logs, and rocks used to make a path from the car that a mountain goat would struggle with.
Car parking was narrow and small, shared with next door.
The resort is designed to provide tours at cost and relieve you of your cash for the ideal experience!
Breakfast was a free for all, of buffet style with one free coffee. Replenishment of the food was sparse and random. The tables were left uncleared for long periods. The two guys working there (a barista and "floor supervisor") worked had and were cheery. However, every other member of staff were sullen and dull. The hospitality industry is tough, but you get out what you put in. There is dire need here for "smile training" and the presence of an enthusiastic member of management. Positively the most awful customer interaction experience in two months of travelling Australia. Take a look at the way they do things at Port Arthur historic site.
Hotel response
Comment: March 13
Hi Sundayx7,
I’m really sorry to hear that breakfast didn’t meet your expectations during your stay. It sounds like it was a real letdown, and I truly regret that it had such an impact on your stay. We are actively working on finding solutions to improve these areas.
Thank you for bringing it to our attention, and we hope to have the chance to provide a better experience next time.
I’m really sorry to hear that breakfast didn’t meet your expectations during your stay. It sounds like it was a real letdown, and I truly regret that it had such an impact on your stay. We are actively working on finding solutions to improve these areas.
Thank you for bringing it to our attention, and we hope to have the chance to provide a better experience next time.
Couple
Comment: Feb 15, 2025
Magical place
This was our 5th visit to the lodge and we were a little disappointed on a couple of things. The hairdryer was melted and I wasn't sure it was safe to use, reported it but it wasn't replaced during our stay. We also had to listen to a very dictatorial staff member bossing around kitchen staff in the tavern, we made sure we sat away from the kitchen area on our next meal. That said the lodge is still a magical place. The rooms are cosy and comfortable. Every time we stay we see the pademelons out the window and this time we were entertained by an enchidna as well. Breakfast was really good and we enjoyed our meals at the Tavern.
Hotel response
Comment: February 17
Thank you for your continued visits to the lodge and for sharing your feedback. It’s wonderful to hear that the lodge still holds that magical quality for you, and that you enjoyed your meals and the wildlife sightings—it sounds like the pademelons and echidna were a highlight!
I’m sorry to hear about the issues you encountered with the hairdryer and the staff interaction in the tavern. That’s certainly not the experience we want for our guests, and I hope it didn’t take away from the overall enjoyment of your stay. Your comments about the hairdryer and the staff dynamics have been noted, and we’ll make sure to address them to ensure a more comfortable and pleasant experience for future guests.
We truly appreciate your continued support, and we hope your next stay is even better!
I’m sorry to hear about the issues you encountered with the hairdryer and the staff interaction in the tavern. That’s certainly not the experience we want for our guests, and I hope it didn’t take away from the overall enjoyment of your stay. Your comments about the hairdryer and the staff dynamics have been noted, and we’ll make sure to address them to ensure a more comfortable and pleasant experience for future guests.
We truly appreciate your continued support, and we hope your next stay is even better!
Exceptional location
4038 Cradle Mountain Road, Cradle Mountain, 7306, Australia|1.59 km from Cradle Mountain, Tasmania
10 things to dowithin 0.60 km
1.59 km
0.07 km
0.66 km
0.31 km
Check in and check out
Check in from:
14:00
Check out before:
10:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for an additional charge of AUD 15.0.
4 years old and over
Children can use extra beds for an additional charge of AUD 75.0.
Pets are not allowed.
Breakfast available.
Breakfast price
AED 102 (≈AUD 44.0)/person
Breakfast options
Continental breakfast, English breakfast, Vegan breakfast, Vegetarian breakfast.
Breakfast menu
Buffet.
Hotel impose a 1.5% to 3% credit card transaction fee on in-house expenses. The cottage is located in the wilderness of 1600 kilometers.Hotel deposit only accept credit card payment.
The hotel accepts the following payment methods:
Peppers Cradle Mountain Lodge: FAQs
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