Pullman Sao Paulo Ibirapuera
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are not allowed at this hotel. |
Amenities
WiFi
Parking
Air conditioning
Pool
Fitness Center
Spa
More about Pullman Sao Paulo Ibirapuera
Pullman Sao Paulo Ibirapuera
The modern Pullman São Paulo Ibirapuera hotel welcomes you. Cozy and soundproofed rooms with reduced-mobility options, offices, and executive floors with unique services. Free WiFi and A/C. Restaurants have varied dishes plus contemporary menu with "fusion" cuisine, in addition to event rooms for social and work-based events, swimming pool and gym.
Ratings and reviews
Cleanliness4.6
Location4.5
Service4.5
Rooms4.5
Value4.1
Sleep quality4.6
Traveler reviews
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Mentioned by travelers
Family traveler
Comment: Mar 16, 2025
Incredible Hosting
My first time at the Pullman Ibirapuera. I'm Platinum no All and signing the All Signature - Absolut. I redeemed an All Signature experience in the Execitive by Trousseau suite. I arrived, assistant Victor, welcomed me, led me to the room. The receptionist Beatriz and Paulo, super gentle too. I will definitely come back more often.
Hotel response
Comment: March 17
Anderson,
Que alegria receber você em sua primeira estadia no Pullman Ibirapuera! É um prazer saber que aproveitou sua experiência ALL Signature na nossa Suíte Executive by Trousseau. Nossa equipe, incluindo Victor, Beatriz e Paulo, ficará muito feliz com seu reconhecimento.
Esperamos recebê-lo muitas outras vezes para novas experiências memoráveis!
Monick I Fernandez
Experiência do cliente
#PullmanSPIbirapuera #NotJustAHotel
Que alegria receber você em sua primeira estadia no Pullman Ibirapuera! É um prazer saber que aproveitou sua experiência ALL Signature na nossa Suíte Executive by Trousseau. Nossa equipe, incluindo Victor, Beatriz e Paulo, ficará muito feliz com seu reconhecimento.
Esperamos recebê-lo muitas outras vezes para novas experiências memoráveis!
Monick I Fernandez
Experiência do cliente
#PullmanSPIbirapuera #NotJustAHotel
Business traveler
Comment: Mar 18, 2025
Disappointed
There are no irons in the rooms. The one iron in the basement (Level E2) for the guest is on a mini ironing board and on a timer placed in the wall, causing it to shut off after 1 minute and 24 seconds. Meanwhile, the information sheet on the wall (see pix) falsely says the timer shuts off after 3 minutes. The floor was wet from the leaking iron after auto-shutoff, so housekeeping was needed. The information sheet says to dial 9 for assistance, but the phone has been removed from the room. I had to wait 20 minutes for the floor to be mopped, or else my shirt would have rested in the water on the floor while hanging from the ironing board. Also, the shower in my room (680) was lined with mold/mildew. New room (1256) was missing a body towel and a floor towel. The details that are overlooked can be fixed with staff training.
On a positive note, the hotel has a nice location near Ibirapuera Park and it is only a 10 minute (approximately) cab ride to restaurants and shopping. The restaurant food is nice along with the Yucafe coffee bar. The staff provides professional service with a smile, notably; Debora (restaurant host), Ingrid & Danton (bartenders), and Sarah & Liss (Yucafe baristas).
On a positive note, the hotel has a nice location near Ibirapuera Park and it is only a 10 minute (approximately) cab ride to restaurants and shopping. The restaurant food is nice along with the Yucafe coffee bar. The staff provides professional service with a smile, notably; Debora (restaurant host), Ingrid & Danton (bartenders), and Sarah & Liss (Yucafe baristas).
Hotel response
Comment: March 19
Dear Mr. Thomas,
Thank you for your review and for your kind words about our team! We are delighted to hear that you enjoyed our location, the restaurant, and Yucafé. Your compliments to Débora, Ingrid, Danton, Sarah, and Liss mean a lot, and we will be sure to share your feedback with them—they will be thrilled to know they made a difference in your experience.
At the same time, we sincerely regret the inconveniences you faced. Regarding the ironing facility, we have checked the iron, and it is functioning correctly. The cooling process may take slightly longer than three minutes, which is normal. Regarding the phone, we appreciate you bringing this to our attention, and we will review this item. We hope your shirt did not get wet, especially since we have a hanger rack positioned away from the floor.
As for the feedback regarding the conditions of your rooms, we sincerely appreciate your feedback. Cleanliness and guest comfort are our priorities, and we have already shared your observations with our housekeeping and maintenance managers to ensure these matters are addressed.
Your insights are valuable to us, and we will use them to enhance our services. Please feel free to reach out to us directly for any special requests or assistance before your next visit.
Monick I Fernandez
Customer Experience
cx.pullmanibirapuera@accor.com
Thank you for your review and for your kind words about our team! We are delighted to hear that you enjoyed our location, the restaurant, and Yucafé. Your compliments to Débora, Ingrid, Danton, Sarah, and Liss mean a lot, and we will be sure to share your feedback with them—they will be thrilled to know they made a difference in your experience.
At the same time, we sincerely regret the inconveniences you faced. Regarding the ironing facility, we have checked the iron, and it is functioning correctly. The cooling process may take slightly longer than three minutes, which is normal. Regarding the phone, we appreciate you bringing this to our attention, and we will review this item. We hope your shirt did not get wet, especially since we have a hanger rack positioned away from the floor.
As for the feedback regarding the conditions of your rooms, we sincerely appreciate your feedback. Cleanliness and guest comfort are our priorities, and we have already shared your observations with our housekeeping and maintenance managers to ensure these matters are addressed.
Your insights are valuable to us, and we will use them to enhance our services. Please feel free to reach out to us directly for any special requests or assistance before your next visit.
Monick I Fernandez
Customer Experience
cx.pullmanibirapuera@accor.com
Solo traveler
Comment: Feb 26, 2025
Pullman with Potential
Summary: a Pullman with tonnes of potential, but lacking a bit of polish.
I liked:
The room - the room itself was very nice and modern, with views of the Obelisco de São Paulo in Ibirapuera Park.
Facilities - the hotel common areas were nice and clean. The hotel has a decent gym with older Life Fitness equipment, trainers are friendly and approachable if you need towels or anything else.
Room for improvement:
Check-in - when I arrived there were three staff (two female, one male) behind the desk, the priority check-in line that I intended to use as Accor Gold was ignored and I was greeted by the male staff member wearing a trainee badge. He was very friendly, but was clearly struggling and the two females talked amongst themselves rather than helping him. As a result of this check-in took much longer than it should.
Noise - after getting to my room, I immediately started hearing banging and enquired with staff. They informed me that level two is undergoing renovations and construction noise is 'normal' but would stop at night, there was no advanced notice of ongoing construction on the Accor app or website. It was audible from approximately 8am to 5pm each day. When there was a function in the conference centre on basement level, you could also hear the bass/music from the event in your room, this continued until 9pm.
Service misses - after entering the room for the first time I noticed my bed was made with sheets that were already stained. The Accor Gold welcome amenity was very underwhelming, two chocolate balls and mixed nuts. My room included 'two free cans of water per day' - I consumed these on the first night and they were not replenished for the next two days, only on the last day I was there. I had finished the provided soap and it was never replenished, this hotel doesn't provide other bathroom amenities, the shampoo, conditioner, body wash is all bars of soap. Ironically the L'occatine liquid soap available in the gym showers was nicer than what they provide in the room.
Room design flaws - the TV in the room allows you to cast content from your devices to it, however, the hotel hasn't password protected this function nor have they named the devices like "TV - Room 1501" - as a result of this other guests kept casting their content to my TV. I was woken up on the first night at 11pm as someone cast their Spotify to my TV at full volume. I resolved this by disconnecting my TV from the hotel Wi-Fi in the TV settings, but someone less technical may not know how to do this. Another design oversight is the chair is far too low for the table, so you can't comfortably eat or use your laptop on the provided table, it feels like an adult sitting at a kids table.
Maintenance - in São Paulo it rains a lot and on consecutive days when I went to the gym while it was raining outside, the gym roof was leaking and dripping on to the gym floor - hopefully this is not a sign of a more serious issue. The door to the outside area where the pool/gym is didn't accept my key card on first try and kept jamming. Sink in the bathroom in my room didn't drain properly, water would sit in there for a long time before slowly filtering down.
Conclusion: I am planning to return to São Paulo soon and I would consider this hotel again, if I can be assured the construction is finished, as I found that too disruptive when I was trying to sleep or relax.
I liked:
The room - the room itself was very nice and modern, with views of the Obelisco de São Paulo in Ibirapuera Park.
Facilities - the hotel common areas were nice and clean. The hotel has a decent gym with older Life Fitness equipment, trainers are friendly and approachable if you need towels or anything else.
Room for improvement:
Check-in - when I arrived there were three staff (two female, one male) behind the desk, the priority check-in line that I intended to use as Accor Gold was ignored and I was greeted by the male staff member wearing a trainee badge. He was very friendly, but was clearly struggling and the two females talked amongst themselves rather than helping him. As a result of this check-in took much longer than it should.
Noise - after getting to my room, I immediately started hearing banging and enquired with staff. They informed me that level two is undergoing renovations and construction noise is 'normal' but would stop at night, there was no advanced notice of ongoing construction on the Accor app or website. It was audible from approximately 8am to 5pm each day. When there was a function in the conference centre on basement level, you could also hear the bass/music from the event in your room, this continued until 9pm.
Service misses - after entering the room for the first time I noticed my bed was made with sheets that were already stained. The Accor Gold welcome amenity was very underwhelming, two chocolate balls and mixed nuts. My room included 'two free cans of water per day' - I consumed these on the first night and they were not replenished for the next two days, only on the last day I was there. I had finished the provided soap and it was never replenished, this hotel doesn't provide other bathroom amenities, the shampoo, conditioner, body wash is all bars of soap. Ironically the L'occatine liquid soap available in the gym showers was nicer than what they provide in the room.
Room design flaws - the TV in the room allows you to cast content from your devices to it, however, the hotel hasn't password protected this function nor have they named the devices like "TV - Room 1501" - as a result of this other guests kept casting their content to my TV. I was woken up on the first night at 11pm as someone cast their Spotify to my TV at full volume. I resolved this by disconnecting my TV from the hotel Wi-Fi in the TV settings, but someone less technical may not know how to do this. Another design oversight is the chair is far too low for the table, so you can't comfortably eat or use your laptop on the provided table, it feels like an adult sitting at a kids table.
Maintenance - in São Paulo it rains a lot and on consecutive days when I went to the gym while it was raining outside, the gym roof was leaking and dripping on to the gym floor - hopefully this is not a sign of a more serious issue. The door to the outside area where the pool/gym is didn't accept my key card on first try and kept jamming. Sink in the bathroom in my room didn't drain properly, water would sit in there for a long time before slowly filtering down.
Conclusion: I am planning to return to São Paulo soon and I would consider this hotel again, if I can be assured the construction is finished, as I found that too disruptive when I was trying to sleep or relax.
Hotel response
Comment: February 26
Dear Tim,
Thank you for sharing your experience with us and for taking the time to leave your review. Your loyalty as an ALL Gold member is extremely important to us, and we regret that some aspects of your stay did not fully meet your expectations.
We are pleased to hear that you enjoyed the comfort of your room, the privileged view, and our facilities. However, we sincerely apologize for the points that did not meet your quality standards, especially regarding the check-in experience. This is not the standard of service we strive for at Pullman, and we have already forwarded your feedback to our Front Office Manager to reinforce the importance of a swift and efficient welcome for all our guests.
Regarding the ongoing improvements in our facilities, we understand that any impact on the guest experience is undesirable, and we truly regret any inconvenience caused. We are constantly working to enhance our infrastructure to provide the best possible comfort.
As for the solid amenities, they are part of the sustainable concept of the Premium Executive Clean Beauty category. We have implemented high-quality solid products, developed by a Brazilian company specialized in upcycling. These amenities are personalized and made from coffee oil extracted from the coffee grounds of our Plant-based Café - Yucafé, aligning with our commitment to sustainability.
We have also forwarded your observations to our Housekeeping and Maintenance Managers so they can assess and implement the necessary improvements in our services and infrastructure.
We would like to welcome you back and personalize your next stay to ensure you have the best possible experience. To make this happen, please reach out to me with your travel dates so I can assist with your reservation and arrange a truly restorative experience for you.
Monick I Fernandez
Customer Experience
cx.pullmanibirapuera@accor.com
Thank you for sharing your experience with us and for taking the time to leave your review. Your loyalty as an ALL Gold member is extremely important to us, and we regret that some aspects of your stay did not fully meet your expectations.
We are pleased to hear that you enjoyed the comfort of your room, the privileged view, and our facilities. However, we sincerely apologize for the points that did not meet your quality standards, especially regarding the check-in experience. This is not the standard of service we strive for at Pullman, and we have already forwarded your feedback to our Front Office Manager to reinforce the importance of a swift and efficient welcome for all our guests.
Regarding the ongoing improvements in our facilities, we understand that any impact on the guest experience is undesirable, and we truly regret any inconvenience caused. We are constantly working to enhance our infrastructure to provide the best possible comfort.
As for the solid amenities, they are part of the sustainable concept of the Premium Executive Clean Beauty category. We have implemented high-quality solid products, developed by a Brazilian company specialized in upcycling. These amenities are personalized and made from coffee oil extracted from the coffee grounds of our Plant-based Café - Yucafé, aligning with our commitment to sustainability.
We have also forwarded your observations to our Housekeeping and Maintenance Managers so they can assess and implement the necessary improvements in our services and infrastructure.
We would like to welcome you back and personalize your next stay to ensure you have the best possible experience. To make this happen, please reach out to me with your travel dates so I can assist with your reservation and arrange a truly restorative experience for you.
Monick I Fernandez
Customer Experience
cx.pullmanibirapuera@accor.com
Business traveler
Comment: Mar 20, 2025
In addition to the strategic location, the service is of excellence! I would like to praise Victor and Paul in particular.
Cozy hotel, beautiful , super astral, well located !!!.
Great accommodation!!
Great quality meals. Unmatched taste!!!!
I would like to especially appreciate Victor and Paul for their cordiality and excellence in the service.
Great accommodation!!
Great quality meals. Unmatched taste!!!!
I would like to especially appreciate Victor and Paul for their cordiality and excellence in the service.
Hotel response
Comment: March 21
Luciana,
Muito obrigado por compartilhar sua experiência tão positiva! Ficamos felizes em saber que a localização, o conforto e a gastronomia do hotel atenderam às suas expectativas. Especialmente, agradecemos pelos elogios ao Victor e ao Paulo – vamos repassar seu reconhecimento a eles, com certeza ficarão muito felizes!
Esperamos recebê-la novamente em breve para mais momentos incríveis.
Monick I Fernandez
Customer Experience
#PullmanSPIbirapuera #NotJustAHotel
Muito obrigado por compartilhar sua experiência tão positiva! Ficamos felizes em saber que a localização, o conforto e a gastronomia do hotel atenderam às suas expectativas. Especialmente, agradecemos pelos elogios ao Victor e ao Paulo – vamos repassar seu reconhecimento a eles, com certeza ficarão muito felizes!
Esperamos recebê-la novamente em breve para mais momentos incríveis.
Monick I Fernandez
Customer Experience
#PullmanSPIbirapuera #NotJustAHotel
Group traveler
Comment: Mar 16, 2025
An experience beyond expectations!
The service is very welcoming especially the restaurant. The food is very delicious and the breakfast is very healthy. The room is spacious and comfortable. The location is excellent for those who go to Ibirapuera Park. There are several environments to relax.
Hotel response
Comment: March 17
Caroline,
Agradecemos por compartilhar sua experiência conosco! Ficamos felizes em saber que nosso atendimento acolhedor, especialmente no restaurante, contribuiu para uma estadia agradável.
Esperamos recebê-la novamente em breve para mais momentos de relaxamento e bem-estar!
Monick I Fernandez
Experiência do cliente
#PullmanSPIbirapuera #NotJustAHotel
Agradecemos por compartilhar sua experiência conosco! Ficamos felizes em saber que nosso atendimento acolhedor, especialmente no restaurante, contribuiu para uma estadia agradável.
Esperamos recebê-la novamente em breve para mais momentos de relaxamento e bem-estar!
Monick I Fernandez
Experiência do cliente
#PullmanSPIbirapuera #NotJustAHotel
Excellent location
Rua Joinville, 515, Vila Mariana, Sao Paulo, 04008011, Brazil|2.41 km from Avenida Paulista
10 things to dowithin 0.55 km
2.40 km
0.91 km
2.10 km
Transportationwithin 4.54 km
1.21 km
1.24 km
1.31 km
Airportwithin 23.79 km
4.85 km
23.79 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are not allowed at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
Breakfast available
Breakfast menu
Buffet
Breakfast price
AED 81 (≈BRL 127.91)/person
This hotel accepts the following payment methods:
Cash
Pullman Sao Paulo Ibirapuera: FAQs
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