Inter Luxury Hotel
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 13:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Inter Luxury Hotel
Inter Luxury Hotel
Offering an outdoor pool and a spa and wellness center, Inter Luxury Hotel is located in Addis Ababa, 1640 feet from the UNECA Conference Center. Free WiFi access is available. Each room here will provide you with a TV, air conditioning and a. ..
Ratings and reviews
Traveler reviews
Comment: Jan 25, 2025
Stayed in: Jan 2025
convient
Hotel response
Comment: January 27
Thank you for staying in Inter Luxury Hotel and sharing your positive rating. We are proud to know that you enjoyed our supportive staff, comfortable room, service and restaurant. We hope to have the chance to welcome you back at Inter Luxury Hotel in the nearest future.
With Best Regards,
Front office Manager
Samrawit Teshome
Comment: Jan 25, 2025
Stayed in: Jan 2025
Worth trying it
Bestvprice for good value
If you want further advice check the hotel i. I recommended revolving restorant in nightvof Thursday and Saturday
Hotel response
Comment: January 27
We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon.
Front office Manager
Samrawit Teshome
Comment: Jan 24, 2025
Stayed in: Jan 2025
Happy
Hotel response
Comment: January 24
Let us thank you for choosing Inter Luxury Hotel for your stay and we are glad we were able to meet your expectations. We are very glad to receive your compliments about our location. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.
Kind Regards,
Front office Manager
Samrawit Teshome
Comment: Jan 7, 2025
Stayed in: Dec 2024
Unbelievably bad.
I arrived at the hotel at about 7 am, about 9 am I went to the front desk and asked where the nearest café was. The receptionist told me there were no cafes nearby and that my only option was to buy a coffee at the hotel. After a discussion during which she insisted there were no cafes nearby, she called over another member of staff who supported her that there were no cafes nearby. After a few minutes, this man said there was a café attached to a nearby petrol station, and walked with me a few hundred meters, turning left out of the hotel. The café was less than ideal so I returned to the hotel. Later that morning, I went for a walk and turned right out of the hotel. Starting 50 m from the hotel entrance, was street after street of good cafes and restaurants. I still have difficulty believing this happened to me.
The next day, the elevators were stuck on the 2nd floor and I wanted to return to my room. I informed reception and they said they would ask maintenance to investigate. Ten minutes later, the elevators were still stuck, and reception said they were unable to contact maintenance. I asked for the service elevator and was told the hotel did not have a service elevator, and if I wanted to return to my room I would need to walk six flights of stairs. I walked through a door that said Staff Only, and in front of me was the service elevator that took me to my floor.
Monday morning, my driver was picking me up at 7:30. At breakfast, all the containers of hot food were open, so the hot food was cold. I noted this to one of the staff, and he took three pancakes to the kitchen to heat so I could eat them. He returned with a plate of pancakes, and when I started to eat them, they were still cold. At this time, 7:10 with my driver arriving at 7:30, a lady who identified herself as the Customer Satisfaction Manager, or similar, arrived and asked how was my stay at the hotel. I said I was not particularly happy, and she stood at my table offering a takeaway breakfast, asking what would make me happy, what room I was in, and how long was I staying,… Her questions were stopping me getting a 2nd bowl of cornflakes, so that I could leave, return to my room, and meet my driver. She seemed unable to grasp that I was in a hurry and wanted to be left alone. In the end, I stood up, said For Christ's sake, leave me alone, and left without finishing breakfast. When I returned to my room that evening there was a fruit platter for me, which I immediately asked house cleaning to take away.
At breakfast, you can order an omelet. The only time I ordered an omelet there were small crunch bits in it. I assume egg shell.
My driver was supposed to meet me at 7:30. I went to the lobby at 7:20 and waited till 8:30. I phoned my company and they said the driver waited for me till 7:45 and left. Piecing together what happened, the driver was unable to leave his car so he asked security to look for me. This should not have been difficult since not only was I the only Western person in the hotel lobby, I was the only person in the hotel lobby. During my wait, I noticed the security person enter the lobby, did not look around, walked to reception, briefly stood there, and then returned outside again without looking around. Since he did not look around, I did not realise he was looking for me. The driver needed to return from my office, five km away, to collect me.
On another occasion, I told reception that one of the buttons in the elevator was not working. I repeated this three times while she looked blank. She then said: do you mean an elevator in the hotel? What other elevator would I tell her about? On another occasion, reception asked if I could speak English. This was puzzling as I was born and brought up in the UK, and have always lived in an English-speaking country.
The hotel boasts a rooftop swimming pool. As other people have posted on this website, the water is green and unfit to enter.
During the two weeks I stayed at the hotel, I only saw one person eating dinner at the restaurant. I sat there one evening but left after five minutes the ambiance was so depressing. I have many criticisms of the restaurant, too many to list here. There are many excellent restaurants within a five or ten-minute walk, I recommend eating at those.
Housekeeping was iffy. Sometimes the towels were changed, sometimes not. Usually, a small hand towel was not left, only a large shower towel. Or no towels at all.
On my first night room heating did not work. I spent the night in bed, with my clothes on, shivering. This was fixed by the third night.
I would assume that the concierge at a five-star hotel would have a basic knowledge of tourist attractions and places to visit in Addis Ababa. On the first Sunday, I asked the concierge what was open. Posts on the Addis Ababa forum on Tripadvisor already indicated there were several, but not many, places open. The concierge insisted that everything in Addis Ababa was closed and all I could do was stay in the hotel. Undeterred, I visited an open-air market and found it about 80% open. Museums were also open, as they shut on Mondays.
There are many 4- and 5-star reviews of this hotel. I noticed that the 4- and 5-star reviews were written by people who had never before or since written another review. One reviewer raved about the revolving restaurant on the roof. Since the hotel does not have a revolving restaurant, only a green swimming pool, I wondered which hotel he was reviewing.
Hotel response
Comment: January 8
Thank you for providing such a detailed account your experience at Luxury Hotel I’m sorry hear that your stay did not meet your expectations, and I appreciate the time you took to specific issuesYour feedback regarding the reception staff, breakfast, elevator, and other inconveniences is deeply concerning. We strive to provide a seamless enjoyable experience for guests, and it’s clear that we fell short during your visit. The confusion surrounding nearby cafes and tourist attractions is particularly troubling. Please be informed that our has two buildings, and the revolving restaurant is on the 15th floor and is indeed the only restaurant of its kind in East Africa. This should have been communicated to you. Our area has been under extensive infrastructural for the past three months, and it is unfortunate that our staff were not equipped with accurate information to ensure your safety and inform you about the changes concerning the relocation. Additionally, the inefficiencies in addressing maintenance issues and's mishandling of your driver situation are unacceptable, and we will take action on it.
Housekeeping inconsistencies and the restaurant ambiance are issues that we will address with urgency. Your comments about the pool's condition are noted, and I assure you that efforts will be intensified. I also want to acknowledge your frustration with the intrusive nature of the customer satisfaction interaction with the operations manager you met. While the intention was to resolve concerns, it’s clear that it wasn’t handled appropriately in your case.
Guest feedback like yours helps us identify areas that need improvement. I would be grateful if you could reach out to our management team directly to provide any additional details that may assist us inifying these issues. Again, I apologize for the inconvenience and disappointment you experienced. I assure you that we are taking your feedback seriously to improve service standards. We value and appreciate your input and working on addressing these concerns.
Kind regards
Samrawit Teshome
Front office manager
Comment: Jun 22, 2023
Location
Off Guinea Conakry Street, Addis Ababa, 5907, Ethiopia|2.71 km from National Museum of Ethiopia
10 things to dowithin 1.26 km
Airportwithin 5.21 km
Check in and check out
Check in from:
14:00
Check out before:
13:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast available.
Breakfast menu
Buffet, Boxed/packaged food.
Breakfast options
American breakfast, Continental breakfast, Vegan breakfast, Vegetarian breakfast.
Breakfast price
Please contact hotel for price information.
Please inform Inter Luxury Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travelers on dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be canceled on arrival. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. Guests under the age of 18 can only check in with a parent or official guardian. All guests that want to settle their bills in cash have to do this in either US Dollars, Euros or British Pounds. Guests that want to pay in Birr have to present the exchange bank slip and an Ethiopian ID or yellow card otherwise Payments in Birr will not be accepted.”
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