Grand Mercure Lake Biwa Resort & Spa
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
WiFi
Parking
Air conditioning
24-hour Front Desk Service
Restaurant
Non-smoking
More about Grand Mercure Lake Biwa Resort & Spa
Grand Mercure Lake Biwa Resort & Spa
Grand Mercure Lake Biwa Resort & Spa is located in Nagahama, 8.5 miles from Hikone Castle and 5.8 miles from Maibara Station. Providing a restaurant, the property also features a garden, as well as a sauna and a hot spring bath.
Ratings and reviews
Cleanliness4.4
Location4.3
Service4.3
Facilities4.2
Traveler reviews
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Mentioned by travelers
Family traveler
Comment: Apr 7, 2025
The buffet breakfast is very great! A great variety of dishes could be chosen. Highly recommended the burger and salmon benedict eggs. The room is a little bit aged but still clean.
Hotel response
Comment: April 7
Thank you very much for your feedback. We are glad to hear that you enjoyed the buffet breakfast, especially the hamburgers and salmon benedict eggs. We appreciate your comment regarding the room's age, and we are grateful that you acknowledged its cleanliness. We will continue to make improvements to ensure your comfort, and we look forward to your next visit.
Grand Mercure Lake Biwa
Front Staff
Grand Mercure Lake Biwa
Front Staff
Solo traveler
Comment: Apr 7, 2025
I chose this hotel because it is close to lake biwako and my friends area. To my disappointment, my room was at the end of the hallway supposedly facing the lake but upon entering my room, there was no window facing the lake instead my view of the window is the car parking of the hotel. The room is definitely dated, old television, i only had tea bags, on my first day and they never replenish until i checked out., no coffee as well. The carpet is red which looks so old, has some old marks too and the bed is old too, but nevertheless the room is clean.
The staff are very friendly, the breakfast was great. But if i will compare it to a business hotel where i stayed before in the same area, the beds, amenities of the business hotel and the hotel rate is more worth it than this one. I don't think I will stay in this hotel again. My impression is, it is an okay place but not great. I paid almost double the price of the business hotel where i stayed last year, which had modern beds and nice amenities but for the price this hotel is charging i don't think it is worth it. This hotel needs to update a lot of things my room looks so old and feels so old. I thought staying in a hotel like this was going to be a nice treat for myself as it was more expensive than my usual budget but it was a disappointment.
Really sorry if i had to say all of these on my review but the room is really dated.on every single thing.
The staff are very friendly, the breakfast was great. But if i will compare it to a business hotel where i stayed before in the same area, the beds, amenities of the business hotel and the hotel rate is more worth it than this one. I don't think I will stay in this hotel again. My impression is, it is an okay place but not great. I paid almost double the price of the business hotel where i stayed last year, which had modern beds and nice amenities but for the price this hotel is charging i don't think it is worth it. This hotel needs to update a lot of things my room looks so old and feels so old. I thought staying in a hotel like this was going to be a nice treat for myself as it was more expensive than my usual budget but it was a disappointment.
Really sorry if i had to say all of these on my review but the room is really dated.on every single thing.
Hotel response
Comment: April 8
Thank you very much for taking the time to share your detailed feedback with us. We are truly sorry to hear that your stay did not meet your expectations, especially given that you chose our hotel as a treat for yourself.
We sincerely apologize for the disappointment regarding your room assignment and the lack of lake view, as well as the condition and amenities of the room. It is regrettable that the tea was not replenished during your stay, and we understand how these details can significantly impact your overall experience. Your comments regarding the carpet, furniture, and the overall dated feel of the room have been taken seriously, and we will review them internally to address the areas in need of improvement.
On the positive side, we are glad to hear that you found our staff friendly and enjoyed the breakfast. Still, we regret that these aspects were not enough to outweigh the negatives you experienced.
Your honest impressions are invaluable to us, and while we regret that we fell short this time, your feedback will help us make improvements for the future. We hope you will reconsider and give us another chance to provide a better experience. Thank you again for staying with us.
Grand Mercure Lake Biwa
Front Staff
We sincerely apologize for the disappointment regarding your room assignment and the lack of lake view, as well as the condition and amenities of the room. It is regrettable that the tea was not replenished during your stay, and we understand how these details can significantly impact your overall experience. Your comments regarding the carpet, furniture, and the overall dated feel of the room have been taken seriously, and we will review them internally to address the areas in need of improvement.
On the positive side, we are glad to hear that you found our staff friendly and enjoyed the breakfast. Still, we regret that these aspects were not enough to outweigh the negatives you experienced.
Your honest impressions are invaluable to us, and while we regret that we fell short this time, your feedback will help us make improvements for the future. We hope you will reconsider and give us another chance to provide a better experience. Thank you again for staying with us.
Grand Mercure Lake Biwa
Front Staff
Couple
Comment: Feb 14, 2025
Huge price gouging if you don't pre book dinners. We had to pay $90 per head for as very average buffet dinner.
Nice hotel but foreign management style ruining hotel.
Nice hotel but foreign management style ruining hotel.
Hotel response
Comment: February 16
Thank you for taking the time to share your feedback. We regret that our dinner pricing and buffet offerings did not meet your expectations. We understand that value is important to our guests, and we appreciate your comments as they help us improve our service and dining experiences.
We hope you will give us another opportunity to provide a more enjoyable stay in the future. Thank you again for your review.
Grand Mercure Lake Biwa
Front Staff
We hope you will give us another opportunity to provide a more enjoyable stay in the future. Thank you again for your review.
Grand Mercure Lake Biwa
Front Staff
Couple
Comment: Feb 3, 2025
Great location by the beautiful lake biwa. Walking distance to the castle and city. Rooms are a little aged.
Hotel response
Comment: February 4
Thank you for your kind review! We’re so glad to hear you enjoyed our location by the beautiful Lake Biwa and found it convenient to explore both the castle and the city.
We appreciate your feedback regarding the rooms, and we’re continuously working to enhance the comfort of our facilities. We hope to provide an even better experience during your next visit.
Thank you again, and we look forward to welcoming you back in the future.Biwa
Grand Mercure Lake Biwa
Front Staff
We appreciate your feedback regarding the rooms, and we’re continuously working to enhance the comfort of our facilities. We hope to provide an even better experience during your next visit.
Thank you again, and we look forward to welcoming you back in the future.Biwa
Grand Mercure Lake Biwa
Front Staff
Family traveler
Comment: Feb 3, 2025
What we love: The onsen, the nightly free happy hour, and the amazing breakfast
Location is pretty good. Nice lakeside views, near the old town, and quiet.
If you drive, there is ample parking but it does get quite full when we were there mid Dec 2024, this means more locals visit than tourists. We used it as a base for visiting nearby ski resorts such as GranSnow and Biwako (roughly 60-90mins drive). It's about a 10-15min drive to the city centre where you can find an abundance of food and shopping!
The room is quite spacious, has a great view of Lake Biwa, and generally comfortable and cosy. The breakfast is fantastic, quite a spread although I wished they changed some of the items more frequently. The onsen is big, and we enjoyed it every single night. The best was the homemade barley drink they served-simply Oishi! Not to mention a nightly nightcap of free booze, soft drinks and snacks available at the lobby from 7pm till 10/11pm. Nice way to wind down.
This hotel has a old-style, somewhat luxe, chillout, laid-back vibe, where you can really hang out if you like, at your own pace. Highly recommended.
Location is pretty good. Nice lakeside views, near the old town, and quiet.
If you drive, there is ample parking but it does get quite full when we were there mid Dec 2024, this means more locals visit than tourists. We used it as a base for visiting nearby ski resorts such as GranSnow and Biwako (roughly 60-90mins drive). It's about a 10-15min drive to the city centre where you can find an abundance of food and shopping!
The room is quite spacious, has a great view of Lake Biwa, and generally comfortable and cosy. The breakfast is fantastic, quite a spread although I wished they changed some of the items more frequently. The onsen is big, and we enjoyed it every single night. The best was the homemade barley drink they served-simply Oishi! Not to mention a nightly nightcap of free booze, soft drinks and snacks available at the lobby from 7pm till 10/11pm. Nice way to wind down.
This hotel has a old-style, somewhat luxe, chillout, laid-back vibe, where you can really hang out if you like, at your own pace. Highly recommended.
Hotel response
Comment: February 4
Thank you so much for your detailed and thoughtful review! We are thrilled to hear that you had such an enjoyable stay with us.
It's wonderful to know that you loved the onsen, nightly happy hour, and our breakfast offerings. We're glad you found the location convenient for exploring the nearby ski resorts and city center, and we appreciate you noting the peaceful lakeside views.
We're also happy that you enjoyed the spacious room and its great view of Lake Biwa. We'll certainly take your suggestion about varying the breakfast items more frequently into consideration.
The onsen and homemade barley drink were highlights for you, and we are delighted that you enjoyed them! Our free nightly nightcap service is something we’re proud of, and it’s great to hear that it was a nice way for you to wind down after a day of activities.
Thank you for mentioning our laid-back vibe, and we truly appreciate your recommendation. We look forward to welcoming you back whenever your travels bring you to the area again.
Grand Mercure Lake Biwa
Front Staff
It's wonderful to know that you loved the onsen, nightly happy hour, and our breakfast offerings. We're glad you found the location convenient for exploring the nearby ski resorts and city center, and we appreciate you noting the peaceful lakeside views.
We're also happy that you enjoyed the spacious room and its great view of Lake Biwa. We'll certainly take your suggestion about varying the breakfast items more frequently into consideration.
The onsen and homemade barley drink were highlights for you, and we are delighted that you enjoyed them! Our free nightly nightcap service is something we’re proud of, and it’s great to hear that it was a nice way for you to wind down after a day of activities.
Thank you for mentioning our laid-back vibe, and we truly appreciate your recommendation. We look forward to welcoming you back whenever your travels bring you to the area again.
Grand Mercure Lake Biwa
Front Staff
Very good location
38 Oshima Cho, Nagahama, 526-0066, , Japan|0.45 km from Keiunakan Garden
10 things to dowithin 0.37 km
0.45 km
1.26 km
0.17 km
Transportationwithin 2.77 km
0.55 km
2.77 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast price
Please contact hotel for price information
This hotel accepts the following payment methods:
Cash
Grand Mercure Lake Biwa Resort & Spa: FAQs
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