The Windhoek Luxury Suites
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 10:30 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about The Windhoek Luxury Suites
The Windhoek Luxury Suites
Located in Windhoek, The Windhoek Luxury Suites is within a 5-minute drive of Heinitzburg Castle and Maerua Mall. This guesthouse is 1.8 mi (2.9 km) from Avis Dam and 2 mi (3.2 km) from Zoo Park. Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Grab a bite to eat at one of the guesthouse's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:30 AM to 12:30 PM. Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. Free self parking is available onsite. Make yourself at home in one of the 40 air-conditioned rooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Ratings and reviews
Traveler reviews
Comment: May 19, 2024
Stayed in: Apr 2024
Quite, Clean, Comfortable, and Staff is friendly and accommodating
On our return trip, the staff allowed us to stay for a few hours in the public spaces (pool, garden area). We appreciate the Windhoek Suites service and their accommodation to our request.
Hotel response
Comment: June 1
We are so very happy to hear that you enjoyed your time spent with us, and that our staff took such great care of you while you enjoyed our amenities.
We wish you safe travels, and hope to see you visiting Nambia again in the not too distant future.
Kind regards
The Windhoek Team
Comment: Feb 6, 2025
What does Luxury mean?
No explanation, you feel like you're bothering. You have to find the room yourself. The whole complex is tightly built with many, all looking the same.
You're a number...
The rooms themselves are new and tidy as in Europe a standard business room.
When we asked where the pool was, to relax a little, we got two frayed towels and shown the direction the pool is in.
The pool itself and the surroundings are unfortunately unkempt.
The best thing about this place is the opposite property, which belongs to the same owner, where you can really go for a nice meal in the Stellenbosch restaurant. In the property is also a sushi restaurant which is highly recommended.
As we learned later by chance, this is also the place where we should have breakfast the next day. Breakfast was great.
Hotel response
Comment: February 9
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Es tut uns aufrichtig leid, dass Ihr Aufenthalt im Windhoek Luxury Suites nicht Ihren Erwartungen entsprochen hat. Unser Ziel ist es, herzliche Gastfreundschaft und einen angenehmen Aufenthalt zu bieten, und es ist enttäuschend zu hören, dass dies nicht Ihre Erfahrung war.
Wir werden Ihre Anmerkungen zum Empfangsservice und zum allgemeinen Gästeerlebnis intern besprechen, da wir möchten, dass sich jeder Gast von Anfang an willkommen und geschätzt fühlt. Ebenso nehmen wir Ihr Feedback zum Poolbereich ernst und werden sicherstellen, dass er unseren hohen Standards entspricht.
Es freut uns jedoch, dass Sie Ihr Frühstück und das kulinarische Erlebnis in den Stellenbosch Restaurants genossen haben. Wir hoffen, Sie in Zukunft erneut begrüßen zu dürfen und Ihnen einen Aufenthalt zu bieten, der unseren Qualitätsansprüchen gerecht wird.
Mit freundlichen Grüßen,
Das Windhoek Luxury Suites Team
Comment: Jan 2, 2025
Stayed in: Jan 2025
A pleasant place to stay at the start or end of a Namibian tour…
Hotel response
Comment: January 3
Thank you for taking the time to share your detailed review. We’re delighted that you enjoyed your stay with us, especially the comfort and cleanliness of our rooms, as well as the dining experiences at The Stellenbosch just across the road. It’s always wonderful to hear our guests appreciate the serene garden and its lively birdlife.
We also appreciate your constructive feedback regarding the amenities in the bathroom and the tea and coffee sachets. Your comments have been shared with our team to ensure we address these areas and enhance the overall guest experience.
We hope to welcome you back in the future, whether at the start or end of another Namibian adventure!
Warm regards,
Michael
The Windhoek Luxury Suites Team
Comment: Oct 15, 2024
Stayed in: Oct 2024
High-quality accommodation with expandable service
Hotel response
Comment: October 16
Thank you for taking the time to share your feedback following your stay at Windhoek Luxury Suites. We're truly delighted to hear that you appreciated the modern design, quality, cleanliness, and security of our accommodation.
However, I am sincerely sorry to learn that your experience with our reception team and the breakfast arrangements fell short of your expectations. This is certainly not the level of service we strive to offer, and I want to apologize for any inconvenience caused. Your comments about the service orientation and the missed breakfast agreement are valuable, and we will be addressing these points directly with our team to ensure they do not happen again.
Please rest assured that we take your feedback seriously and are committed to making improvements. We would love the opportunity to welcome you back in the future and provide you with the seamless and exceptional service that should always accompany your stay.
Warm regards,
Michael Smith
Comment: Jan 27, 2025
Stayed in: Jan 2025
Excellent location
Corner of Hebenstreit Street and, 10012, Joseph Wood Street, Windhoek, 9000, Namibia|1.88 km from National Museum of Namibia
10 things to dowithin 1.89 km
Airportwithin 38.34 km
Check in and check out
Check in from:
14:00
Check out before:
10:30
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast menu
From menu.
Please inform The Windhoek Luxury Suites of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to the coronavirus (COVID-19), this property has reduced reception and service hours. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.
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