Occidental Las Palmas
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
WiFi
Air conditioning
Airport Shuttle
24-hour Front Desk Service
Restaurant
Non-smoking
More about Occidental Las Palmas
Occidental Las Palmas
Occidental Las Palmas is centrally located in Las Palmas de Gran Canaria, a 1-minute walk from Doramas Park and 13 minutes by foot from Las Alcaravaneras Beach. This hotel is 1.1 mi (1.8 km) from Calle Triana and 1.5 mi (2.4 km) from San Telmo Park. Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this hotel include a banquet hall and a vending machine. Enjoy a satisfying meal at Insay serving guests of Occidental Las Palmas. Buffet breakfasts are served on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM for a fee. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Make yourself at home in one of the 70 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Ratings and reviews
Cleanliness4.5
Location4.4
Service4.6
Rooms4.4
Value4.3
Sleep quality4.4
Traveler reviews
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Mentioned by travelers
Business traveler
Comment: Mar 27, 2025
An extraordinary experience
The hotel is very well located, on arrival at reception the stay is open and modern, the attention of the receptionists has been wonderful, they have been concerned to explain everything with patience, they have guided me on places to drink in the city. The rooms are modern and functional, breakfast with quality products and gastronomic variety. Overall it has been an extraordinary experience.
Hotel response
Comment: March 29
Apreciado huésped,
En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Las Palmas para su visita a Las Palmas de Gran Canaria y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.
Nos alegra enormemente que su estancia en Occidental Las Palmas haya sido tan positiva.
Estamos encantados de que haya disfrutado de la atención recibida por parte de nuestro equipo de recepción y que la ubicación céntrica del hotel le haya permitido descubrir los encantos de la ciudad. Nos complace saber que la modernidad y funcionalidad de nuestras habitaciones, así como el desayuno con productos de alta calidad y variedad gastronómica, hayan sido de su agrado. Nuestra intención es siempre ofrecer una experiencia inolvidable a nuestros huéspedes.
Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Guest Experience
En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Las Palmas para su visita a Las Palmas de Gran Canaria y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.
Nos alegra enormemente que su estancia en Occidental Las Palmas haya sido tan positiva.
Estamos encantados de que haya disfrutado de la atención recibida por parte de nuestro equipo de recepción y que la ubicación céntrica del hotel le haya permitido descubrir los encantos de la ciudad. Nos complace saber que la modernidad y funcionalidad de nuestras habitaciones, así como el desayuno con productos de alta calidad y variedad gastronómica, hayan sido de su agrado. Nuestra intención es siempre ofrecer una experiencia inolvidable a nuestros huéspedes.
Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Guest Experience
Couple
Comment: Mar 14, 2025
Possibly the Worst Hotel I Have Ever Stayed In
From start to finish this was an awful experience.
We arrived early, from a cruise, knowing we wouldn’t be able to access our room. We completed the check in paperwork, including copies of our passports and left our luggage in a small conference room as instructed. On our return a different receptionist was on duty. She spent a while looking for the paperwork, before taking further passport copies. I turned over a sheet of paper that was lying on the reception desk - our passport copies, available for all to pinch. She didn’t initially see this as an issue but agreed to mention to her manager. Our luggage was collected from the conference room, who’s had an open door and was not secured in anyway.
Rooms - why on earth do hotels think that glass doors on toilets and showers are acceptable I do not know. The sink is also in the bedroom. Basic amenities.
The reception and public areas smelt dreadful - of drains. When we mentioned this to one of the receptionists she said she couldn’t smell it. But later on the smell was gone, so perhaps something had been done to remedy the issue.
Finally on our 2nd night we were woken at midnight by revelry from the 8th floor rooftop area. Our room as directly below on floor 7. The noise of young men shouting, singing and moving furniture around went on to 2am. Completely unacceptable.
On a small plus note, the buffet breakfast at €12pp was good and plentiful and whilst inefficient the hotel team were polite and tried to be helpful.
Your experience may be different but I cannot recommend this hotel.
We arrived early, from a cruise, knowing we wouldn’t be able to access our room. We completed the check in paperwork, including copies of our passports and left our luggage in a small conference room as instructed. On our return a different receptionist was on duty. She spent a while looking for the paperwork, before taking further passport copies. I turned over a sheet of paper that was lying on the reception desk - our passport copies, available for all to pinch. She didn’t initially see this as an issue but agreed to mention to her manager. Our luggage was collected from the conference room, who’s had an open door and was not secured in anyway.
Rooms - why on earth do hotels think that glass doors on toilets and showers are acceptable I do not know. The sink is also in the bedroom. Basic amenities.
The reception and public areas smelt dreadful - of drains. When we mentioned this to one of the receptionists she said she couldn’t smell it. But later on the smell was gone, so perhaps something had been done to remedy the issue.
Finally on our 2nd night we were woken at midnight by revelry from the 8th floor rooftop area. Our room as directly below on floor 7. The noise of young men shouting, singing and moving furniture around went on to 2am. Completely unacceptable.
On a small plus note, the buffet breakfast at €12pp was good and plentiful and whilst inefficient the hotel team were polite and tried to be helpful.
Your experience may be different but I cannot recommend this hotel.
Hotel response
Comment: March 17
Dear Ms. Battman,
First and foremost, I would like to sincerely thank you for sharing your detailed feedback about your recent stay at the hotel Occidental Las Palmas. I am truly sorry that your experience did not meet your expectations, and I appreciate you bringing these concerns to our attention.
Please rest assured that we take your comments very seriously, especially regarding noise disturbances, data security, and maintenance issues. We understand how important it is to have a peaceful and comfortable stay, and we regret that you were disturbed by noise from the rooftop area.
We sincerely apologize for the situation you experienced. Please rest assured that we rigorously comply with data protection laws and apply the necessary measures, as we are fully aware of the risks involved.
This incident is not a common occurrence, and we take it very seriously. We will thoroughly review our procedures to ensure this does not happen again. Additionally, we will meet with our team to reinforce the importance of safeguarding our customers' data.
Regarding the odor in the lobby and corridors, we regret that this impacted your experience. While our team may not have detected the issue at the time, we will certainly investigate and take the necessary corrective measures.
Your feedback about the design of the bathroom and automatic lighting is also noted. We understand that preferences vary, and while our rooms are designed with a modern approach, we will take your comments into account as we continuously refine our facilities.
On a positive note, we are pleased that you enjoyed the view from your room and found our breakfast selection to be satisfactory. Nonetheless, we regret that other aspects of your stay did not meet your expectations, and we will do everything possible to improve.
Once again, I truly appreciate your time in sharing your experience. Your feedback allows us to learn and grow, and I sincerely hope you might consider giving us another opportunity in the future to provide you with a much better stay. Should you have any further concerns or require any assistance, please do not hesitate to reach out.
Best regards,
Guest Experience
First and foremost, I would like to sincerely thank you for sharing your detailed feedback about your recent stay at the hotel Occidental Las Palmas. I am truly sorry that your experience did not meet your expectations, and I appreciate you bringing these concerns to our attention.
Please rest assured that we take your comments very seriously, especially regarding noise disturbances, data security, and maintenance issues. We understand how important it is to have a peaceful and comfortable stay, and we regret that you were disturbed by noise from the rooftop area.
We sincerely apologize for the situation you experienced. Please rest assured that we rigorously comply with data protection laws and apply the necessary measures, as we are fully aware of the risks involved.
This incident is not a common occurrence, and we take it very seriously. We will thoroughly review our procedures to ensure this does not happen again. Additionally, we will meet with our team to reinforce the importance of safeguarding our customers' data.
Regarding the odor in the lobby and corridors, we regret that this impacted your experience. While our team may not have detected the issue at the time, we will certainly investigate and take the necessary corrective measures.
Your feedback about the design of the bathroom and automatic lighting is also noted. We understand that preferences vary, and while our rooms are designed with a modern approach, we will take your comments into account as we continuously refine our facilities.
On a positive note, we are pleased that you enjoyed the view from your room and found our breakfast selection to be satisfactory. Nonetheless, we regret that other aspects of your stay did not meet your expectations, and we will do everything possible to improve.
Once again, I truly appreciate your time in sharing your experience. Your feedback allows us to learn and grow, and I sincerely hope you might consider giving us another opportunity in the future to provide you with a much better stay. Should you have any further concerns or require any assistance, please do not hesitate to reach out.
Best regards,
Guest Experience
Family traveler
Comment: Mar 24, 2025
Super comfortable
I recommend it very comfortable and a service of 10 breakfasts and the reception people waste kindness
Hotel response
Comment: March 25
Apreciado Amora,
En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Las Palmas para su visita a Las Palmas de Gran Canaria y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.
Nos complace enormemente saber que su estancia en el Occidental Las Palmas fue agradable.
Nos alegra que haya disfrutado de la comodidad de nuestras instalaciones y el servicio ofrecido por nuestro personal. Nos enorgullece saber que nuestros desayunos basados en una propuesta fresca, nutritiva y responsable fueron de su agrado, así como la amabilidad de nuestro equipo de recepción, siempre dispuesto a brindar la mejor atención.
Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Guest Experience
En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Las Palmas para su visita a Las Palmas de Gran Canaria y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.
Nos complace enormemente saber que su estancia en el Occidental Las Palmas fue agradable.
Nos alegra que haya disfrutado de la comodidad de nuestras instalaciones y el servicio ofrecido por nuestro personal. Nos enorgullece saber que nuestros desayunos basados en una propuesta fresca, nutritiva y responsable fueron de su agrado, así como la amabilidad de nuestro equipo de recepción, siempre dispuesto a brindar la mejor atención.
Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Guest Experience
Business traveler
Comment: Mar 21, 2025
Very good hotel located in magnificent surroundings
I liked everything about the hotel, including its staff, very friendly and attentive to the guest. The rooms have what you need, are spacious and comfortable.
Hotel response
Comment: March 22
Estimado David,
En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Las Palmas para su visita a Las Palmas de Gran Canaria y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.
Nos complace enormemente que su estancia en Occidental Las Palmas haya sido tan positiva.
Estamos encantados de que haya disfrutado de nuestras amplias y confortables habitaciones, así como del trato amable y atento de nuestro personal. Nos esforzamos en ofrecer un servicio de alta calidad y es gratificante saber que hemos cumplido con sus expectativas.
Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.
Guest Experience
En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Las Palmas para su visita a Las Palmas de Gran Canaria y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.
Nos complace enormemente que su estancia en Occidental Las Palmas haya sido tan positiva.
Estamos encantados de que haya disfrutado de nuestras amplias y confortables habitaciones, así como del trato amable y atento de nuestro personal. Nos esforzamos en ofrecer un servicio de alta calidad y es gratificante saber que hemos cumplido con sus expectativas.
Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.
Guest Experience
Couple
UK
Comment: Mar 7, 2025
Functional modern hotel which ticks most of the boxes but lacks character
We stayed for 7 nights and found the hotel more than adequate.The room layout was a bit strange with the huge bed making it very difficult to access the wardrobe.I had read other reviews about the leaking showers and sadly ours leaked and was causing the floor to lift.I imagine this is a design fault with the shower screens and doors.We reported it to reception and was told it had been fixed,no such luck.It is a shame because the leaks will cause a lot of damage if not fixed properly.Breakfast was very good with an excellent choice and dishes being replenished quickly.Generally staff were pleasant and helpful.
The hotel lacks style and character but is well run and clean.The location is midway between the old city and the port and main seaside area,however which ever way you walk it will take 35-40 minutes.There is a bus stop just outside the hotel and the number 1 bus will take you either way if you don’t feel like a long walk.
Overall the Hôtel catered for our needs and was fairly good value for money.
The hotel lacks style and character but is well run and clean.The location is midway between the old city and the port and main seaside area,however which ever way you walk it will take 35-40 minutes.There is a bus stop just outside the hotel and the number 1 bus will take you either way if you don’t feel like a long walk.
Overall the Hôtel catered for our needs and was fairly good value for money.
Hotel response
Comment: March 10
Dear Guest,
We appreciate that you took the time to share your experience with us.
We are sorry to hear that certain aspects of the room design, specifically the layout and the bathroom, did not meet your expectations. We understand that the unique open concept of the bathroom may not suit everyone's taste, and we regret any inconvenience caused by the shower. We appreciate you bringing this issue to our attention, and please accept our apologies for the persistence of the leak despite the reported repair. We will certainly look into this matter to prevent future occurrences.
We are pleased that you enjoyed our varied and replenishing breakfast options, as well as the service provided by our staff. At Occidental Las Palmas, we take pride in offering a nutritious and responsible breakfast concept with our O Breakfast! and ensuring that our team is responsive to our guests' needs.
Furthermore, we are delighted that you found value in your stay with us overall. While our hotel's modern functionality may have a minimalist style, we strive for excellence in cleanliness and service. Our central location offers convenient access to both the historic quarters and the vibrant port area, and we hope that the proximity to public transport enhanced your experience in Las Palmas de Gran Canaria.
We are hoping to welcome you back in the future.
All the best.
Guest Experience
We appreciate that you took the time to share your experience with us.
We are sorry to hear that certain aspects of the room design, specifically the layout and the bathroom, did not meet your expectations. We understand that the unique open concept of the bathroom may not suit everyone's taste, and we regret any inconvenience caused by the shower. We appreciate you bringing this issue to our attention, and please accept our apologies for the persistence of the leak despite the reported repair. We will certainly look into this matter to prevent future occurrences.
We are pleased that you enjoyed our varied and replenishing breakfast options, as well as the service provided by our staff. At Occidental Las Palmas, we take pride in offering a nutritious and responsible breakfast concept with our O Breakfast! and ensuring that our team is responsive to our guests' needs.
Furthermore, we are delighted that you found value in your stay with us overall. While our hotel's modern functionality may have a minimalist style, we strive for excellence in cleanliness and service. Our central location offers convenient access to both the historic quarters and the vibrant port area, and we hope that the proximity to public transport enhanced your experience in Las Palmas de Gran Canaria.
We are hoping to welcome you back in the future.
All the best.
Guest Experience
Very good location
C. León y Castillo, 244, Las Palmas de Gran Canaria, 35005, Spain|2.51 km from Catedral de Santa Ana
10 things to dowithin 0.37 km
2.51 km
2.46 km
2.19 km
Airportwithin 21.25 km
21.25 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
2 years old and under
Free
Children can stay in existing beds:
12 years old and under
Free
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast price
AED 55 (≈EUR 13)/person
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
This hotel accepts the following payment methods:
Occidental Las Palmas: FAQs
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