Iberostar Heritage Grand Mencey
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Iberostar Heritage Grand Mencey
Iberostar Heritage Grand Mencey
With a stay at Iberostar Heritage Grand Mencey in Santa Cruz de Tenerife, you'll be just steps from Rambla de Santa Cruz and Garcia Sanabria Park. This 5-star hotel is 8.8 mi (14.1 km) from Teresitas Beach and 0.6 mi (1 km) from Anaga Natural Park. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services. Enjoy international cuisine at Los Menceyes, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee. Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 9 meeting rooms. Limited parking is available onsite. Make yourself at home in one of the 261 individually decorated guestrooms, featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Ratings and reviews
Traveler reviews
Comment: Jan 19, 2025
Stayed in: Jan 2025
Super hotel!
The only thing is, the hotel rooms are a little tired, and I'd like to refresh them. But regardless, they'd go back to this hotel again.
There's a nice outdoor gym. For a fee, you can also go to a group training session, go to a spa or play padel. There are also various restaurants on site. All the extras in the hotel are booked to the room and by check out just show you all the checks and you pay!
Comment: Jan 14, 2025
Stayed in: Dec 2024
Recommended hotel to repeat
Spacious and bright room. Good breakfast and dinner with live music and outdoor space that is appreciated for breakfast. Very bright gym. Very close to everything in the city, but at the same time , historic building in an environment with garden areas and that favors relaxation. Good atmosphere. Definitely to repeat and highly recommended.
Hotel response
Comment: January 15
Nos ha encantado leer este comentario y aún más el saber que han disfrutado tanto que nos volverán a premiar con su visita en el futuro.
Gracias por confiar sus vacaciones a Iberostar y sus hoteles libres de plástico de un solo uso.
Hasta muy pronto.
Atentamente,
Quality Manager
Iberostar Heritage Grand Mencey
Comment: Nov 6, 2024
Stayed in: Nov 2024
Very nice place
Ideal location
Be careful for the spa, remember to book on arrival because there is not always room.
Hotel response
Comment: November 20
Nous sommes ravis que vous ayez apprécié votre instance dans notre magnifique établissement Iberostar.
Nous espérons vous revoir de nouveau prochainement et maintenir ce niveau de satisfaction.
Cordialement,
Quality Manager
Iberostar Heritage Grand Mencey
Comment: Mar 8, 2025
DISAPPOINTING
Complained twice, then gave up drain smell in bathroom. Had a 35 Euro meal..
misleading as not al la carte and very poor. Resulting in the next 10 days of inconvenience finding somewhere else to eat.
Comment: Feb 18, 2025
6 nights, not 5 stars
Hotel response
Comment: February 18
Thank you for sharing your review.
We are delighted that you enjoyed many aspects of your stay, and hope you were able to take some pleasant memories home with you. Furthermore, the satisfaction of our guests is our utmost priority, and we strive to meet their needs and care about their well-being. In addition, our reception staff are at hand to assist with any concerns to ensure a comfortable stay. We apologise for any inconvenience, and we will, of course, take note of your valuable feedback and relay it internally for consideration.
We would like to thank you once more for sharing your review, and we hope to see you again soon for an experience that surpasses your expectations.
Kind regards,
Quality Manager
Iberostar Heritage Grand Mencey
Excellent location
Dr. José Naveiras, 38, Tenerife, 38004, Spain|0.97 km from Plaza de Espana
10 things to dowithin 1.37 km
Airportwithin 56.99 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast available.
Breakfast price
AED 120 (≈EUR 30.0)/person
Breakfast menu
Buffet.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Please note that the full amount of the reservation must be paid in upon check-in. When booking more than 5 rooms, different policies and additional supplements may apply.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
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