Mercure London Hyde Park Hotel
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All taxes and fees included
Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Mercure London Hyde Park Hotel
Mercure London Hyde Park Hotel
With a stay at Mercure London Hyde Park Hotel in London (London City Centre), you'll be within a 5-minute drive of Hyde Park and Marble Arch. This 4-star hotel is 1.4 mi (2.2 km) from Oxford Street and 2.6 mi (4.1 km) from Buckingham Palace. Take advantage of recreation opportunities including a fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and a television in a common area. Enjoy Italian cuisine at Bella Italia Paddington, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the 24-hour room service. Full breakfasts are available daily for a fee. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Make yourself at home in one of the 72 individually decorated guestrooms, featuring minibars and flat-screen televisions. Digital programming and smart speakers are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Ratings and reviews
Traveler reviews
Comment: Feb 3, 2025
Stayed in: Jan 2025
Always
Hotel response
Comment: February 12
Thank you for your fantastic review! We're thrilled to hear that you love our place and appreciate our super location, friendly staff, and great breakfast. Zack will be delighted to receive your special mention! We're also glad that you find our rooms more than adequate and that any hiccups are promptly addressed. Your feedback about the value for money is much appreciated. We look forward to welcoming you back soon.
Kind Regards,
Imed Chikhaoui
UK
Comment: Mar 17, 2025
Stayed in: Dec 2024
Dismally uninterested customer service
Comment: Mar 3, 2025
Stayed in: Feb 2025
Never again
Hotel response
Comment: March 9
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Kind Regards,
Imed Chikhaoui
Comment: Feb 13, 2025
Stayed in: Dec 2024
Horrendous Hotel, Even Worse Customer Service
Paid for early check-in, as I flew in overnight from NYC and needed a shower and change before meetings. Arrived at the hotel and was curtly told they had no idea when a room would be available. Directed me to a closet-sized bathroom in the basement to change.
Finally got a room and was told I was upgraded to a "family room" as a perk since my original room still wasn't ready after two hours of waiting. Fine. Didn't tell me said upgraded room was in the basement without a window, but with a very suspect purple couch that probably has many sordid tales to tell.
WIFI in the basement room doesn't work AT ALL, making it virtually impossible for business travelers to work as needed.
Checked out and was told my bill would be emailed to me. It never was. It is now THREE Months later and I still don't have a copy of my bill. Is this real life? I have emailed at least 15 times. I have requested it via the app. I have requested it via the website. I have called and left voicemails. I have contacted their "Customer Service" through Twitter and Instagram and email and prayers, but they seem unclear that "Customer Support" generally involves "responding to Customers". And yet, here I am, ,months later, unable to submit an expense report because these clowns can't produce a standard hotel room bill copy.
Steer clear. Many lovely hotels in London, pick literally any other one of them.
Hotel response
Comment: February 25
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Kind Regards,
Imed Chikhaoui
FR
Comment: Jan 29, 2025
Stayed in: Jan 2025
Very practical
Hotel response
Comment: February 3
Thank you for your review! We're glad to hear that you found our location convenient and appreciated the cleanliness and comfort of our rooms. We understand that room size and sound insulation can be concerns, and we appreciate your feedback. Your comments help us improve, and we will look into ways to enhance our guests' experience. We look forward to welcoming you back for another stay.
Kind Regards,
Imed Chikhaoui
Excellent location
8-14 Talbot Square, Tyburnia, City of Westminster, London, W2 1TS, United Kingdom|0.26 km from Paddington Station
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast available.
Breakfast options
Chinese breakfast.
Breakfast price
Please contact hotel for price information.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guest are required to present the credit/debit card used to make the booking at check-in. Please note that if an advance purchase reservation is booked, the card charged needs to be present upon check-in at the hotel. If not present at the hotel then another payment is required from another card and the original card will be refunded.
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