Mercure Tunbridge Wells Hotel, Pembury Hotels

Name: Mercure Tunbridge Wells Hotel
Address: 8 Tonbridge Rd, Pembury, England, TN2 4QL, United Kingdom

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Fast facts

Check in from	15:00
Check out by	11:00
Breakfast	Breakfast available.
Pets	Pets allowed with extra charge.
Children	Children are welcome at this hotel.

Amenities

WiFi

Parking

24-hour Front Desk Service

Restaurant

Non-smoking

Laundry

Exclusive facilities

Pets allowed

Accessibility

Accessible

Visual alarms

Accessible parking

Handrails in stairways

Business facilities

Meeting facilities

Food and drink

Banquet service

Lobby bar

Restaurant

Bar

Health care

First-aid room

Hotel and outdoor facilities

Non-smoking

Wedding facilities

Garden

Lounge

Laundry

In the rooms

Heat

Leisure and entertainment

Games room

Media and technology

Fax

Photocopier

Services

Multilingual staff

Express check-out

Express check-in

Iron

Room service

Luggage storage

Safe deposit box

24-hour Front Desk Service

Wake-up call

Concierge

Sports and fitness

Golf Course

Transport and parking

Parking

Wifi and internet

WiFi in common areas

WiFi

Internet access

More about Mercure Tunbridge Wells Hotel

Mercure Tunbridge Wells Hotel

The 4-star Tunbridge Wells hotel boasts 84 contemporary guest rooms inside a beautiful 18th century Georgian oast house. Set in a tranquil corner of Kent and conveniently located close to Tunbridge Wells, Hever Castle and the breath-taking Kent countryside, this hotel is ideal for business or leisure trips. After a busy day guests can relax in the impressive gardens or enjoy refreshments in the hotel bar.

Ratings and reviews

Cleanliness

4.0

Location

4.0

Service

4.0

Rooms

3.5

Value

3.5

Sleep quality

4.0

Traveler reviews

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Mentioned by travelers

Couple

Comment: Feb 28, 2025

Family get together

Staff are very polite and helpful, we have stayed here several times before and quite happily return. The position is very convenient for us with a good bus route and easy access to local taxis. Rooms are comfortable and clean as is the hotel as a whole. The restaurant food is very good. Thoroughly recommend.

Group traveler

Comment: Feb 28, 2025

Nice time with friends

Hotel is in a nice and quiet place we all enjoyed the food and drinks, Room was well maintained and all stuffs are well organized with no problem ☺️☺️☺️ staffs are very helpful , easy to access the public transportation, will definitely visit again with my friends

Comment: Feb 27, 2025

Stayed in: Feb 2025

We were incredibly well looked after by all the staff we met there. We had told them my husband had mobility issues and we had a room just nearby reception and the dining area, making access really easy. They had also given us a room with 2 comfy chairs which myself, and especially my husband, really appreciated after travelling. There was a great selection of choices at breakfast, with staff replacing items as soon as they were needed. The Mercure is a great base to explore the local area, we were able to really rest and relax. We will definitely be visiting again!

Solo traveler

Comment: Feb 27, 2025

Another great experience

Was staying for work over several nights. Having used the chain previously the Tunbridge hotel certainly stood out. The general cleanliness of the hotel and well presented staff all made for a better experience and atmosphere. The place has/is going through a room renovation, mine being nice and fresh.

Business traveler

Comment: Feb 26, 2025

Good service. But hotel desperately need updating.

Service was great especially the amazing lady at the reception when I checked-in and had to ask for a room change, she was fast and helpful. She is the lady at the reception on the 25th Feb 2025 at 6:30pm.
Also Tim made our dinner memorable with his amazing service and cheerful approach.
Staff great. Hotel though desperately needs updating. Rooms smelly and and dark. Pillows need changing.

Hotel response

Comment: February 27

Dear L5467DWgracew,
Thank you for sharing your feedback. We’re pleased to hear that our team, especially our receptionist and Tim, made such a positive impression with their helpful and cheerful service. Your kind words will certainly be passed along to them.
We appreciate your honest comments regarding the hotel's condition and amenities. While we're glad the service stood out, we understand that aspects of the hotel fell short of expectations. Your feedback regarding the rooms, lighting, and pillows is valuable, and we will review these concerns as we continue working on improvements.
We hope to have the opportunity to welcome you back in the future and provide a better overall experience.
Kind regards
John Mitchell
Operations Manager

Very good location

4.0

8 Tonbridge Rd, Pembury, TN2 4QL, United Kingdom|1.20 km from Pembury Baptist Church

10 things to dowithin 2.12 km

1.21 km

2.15 km

0.83 km

0.81 km

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

2 years old and under

Children can use extra beds for free.

12 years old and under

Children can use extra beds for free.

Pets

Pets allowed with extra charge.

Breakfast

Breakfast available.

Breakfast menu

Buffet.

Breakfast options

English breakfast.

Breakfast price

‎AED 86 (≈GBP 17.9)/person

Important information from the hotel

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A credit card imprint will be required by the hotel at check-in as security for any extras taken during your stay. Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.

Accepted payment methods

The hotel accepts the following payment methods: