Mercure Tunbridge Wells Hotel

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Fast facts
Check in from | 15:00 |
---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Mercure Tunbridge Wells Hotel

Mercure Tunbridge Wells Hotel
The 4-star Tunbridge Wells hotel boasts 84 contemporary guest rooms inside a beautiful 18th century Georgian oast house. Set in a tranquil corner of Kent and conveniently located close to Tunbridge Wells, Hever Castle and the breath-taking Kent countryside, this hotel is ideal for business or leisure trips. After a busy day guests can relax in the impressive gardens or enjoy refreshments in the hotel bar.
Ratings and reviews
Traveler reviews
Comment: Feb 28, 2025
Family get together
Comment: Feb 28, 2025
Nice time with friends
Comment: Feb 27, 2025
Stayed in: Feb 2025
Comment: Feb 27, 2025
Another great experience
Comment: Feb 26, 2025
Good service. But hotel desperately need updating.
Also Tim made our dinner memorable with his amazing service and cheerful approach.
Staff great. Hotel though desperately needs updating. Rooms smelly and and dark. Pillows need changing.
Hotel response
Comment: February 27
Thank you for sharing your feedback. We’re pleased to hear that our team, especially our receptionist and Tim, made such a positive impression with their helpful and cheerful service. Your kind words will certainly be passed along to them.
We appreciate your honest comments regarding the hotel's condition and amenities. While we're glad the service stood out, we understand that aspects of the hotel fell short of expectations. Your feedback regarding the rooms, lighting, and pillows is valuable, and we will review these concerns as we continue working on improvements.
We hope to have the opportunity to welcome you back in the future and provide a better overall experience.
Kind regards
John Mitchell
Operations Manager
Very good location
8 Tonbridge Rd, Pembury, TN2 4QL, United Kingdom|1.20 km from Pembury Baptist Church
10 things to dowithin 2.12 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
12 years old and under
Children can use extra beds for free.
Pets allowed with extra charge.
Breakfast available.
Breakfast menu
Buffet.
Breakfast options
English breakfast.
Breakfast price
AED 86 (≈GBP 17.9)/person
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A credit card imprint will be required by the hotel at check-in as security for any extras taken during your stay. Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.
Cash