The Crown Hotel, Stoke-on-Trent Hotels

Name: The Crown Hotel
Address: C/o Crown Hotel Operations LTD Times Square, 545 King Street, Longton, Stoke-on-Trent, England, ST3 1HD, United Kingdom

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Fast facts

Check in from	14:00
Check out by	10:00
Breakfast	Breakfast available.
Pets	Pets allowed with extra charge.
Children	Children are welcome at this hotel.

Amenities

WiFi

Parking

24-hour Front Desk Service

Restaurant

Non-smoking

Bar

More about The Crown Hotel

The Crown Hotel

Located in Longton, The Crown Hotel offers no-frills budget accommodations. For football fans the hotel is located just a 5 minutes’ drive from the Britannia stadium, home of Stoke City Football Club.

Ratings and reviews

Cleanliness

2.0

Location

2.5

Service

2.5

Rooms

2.0

Value

2.5

Sleep quality

2.0

Traveler reviews

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Mentioned by travelers

Business traveler

Comment: Oct 5, 2024

Stayed in: Sep 2024

Wes Craven’s beautiful hotel

One of the best hotels in Staffordshire. Surrounding area is beautiful. Stayed for 2 nights for business. Room was clean and lush. Breakfast was first class. All the staff are pleasant and professional. The black tie evening was brilliant. If you are looking for a hotel with a Savoy type service, try this hotel. Definitely deserves the crown.
Then I woke up…

Family traveler

Comment: May 31, 2024

Stayed in: May 2024

Horrible hotel do not book especially if you have kids

DO NOT STAY HERE! Four of us went to this hotel, including me we were looking for somewhere cheap to stay as we were going to Alton Towers two days in a row. We did see some of the previous reviews that were really bad but some of the newest ones were not and we heard there was a refurbishment so we decided to go book. Upon arrival we got assigned two rooms for 4 People the two people we were with got a room that hadn’t been cleaned and was filthy hairs in the sink, unmade beds And the room me and my partner got which stunk of sewage the other two people we were with got assigned another room 120 which was one of the rooms which I think was renovated it was very clean. I must say. I also had a UV light and couldn’t find any dirt or stains. Not all of the rooms are like this as I saw 3 rooms in total that night. There was no hot water the first night. I had to shower and splash myself in freezing cold water went down to the manager to say and she didn’t even care. She had a very rude attitude and said to run the water for about 20 minutes I was sat there for about half an hour running the water and it was freezing. The next day there was hot water but it wasn’t hot. It was warmish the water was either freezing cold or boiling hot. It was hard to get a temperature in between. There Accommodating homeless people at the moment to (which is a good thing) but the whole hotel stunk of weed one of the nights we came downstairs the whole hotel stunk of it and Staff didn’t care there was one lady on the first night we came not sure of her name, but she was absolutely lovely. She sorted the room out the us and there was a guy at night who was lovely as well the manager also charged us an extra £40 each then what was advertised on booking.com and made us book 2 rooms and we all ended up sleeping in one room as there was room 120 which slept four people and she refused to give a refund which will be taken further as we only needed one room and she made out we needed to book 2 which cost us more and lucky we did all fit in one room as the other one I would rather sleep in the car absolutely stunk. The area of the hotel is good as it’s in the town centre near the shops got a massive Tesco’s nearby but the area is very rundown and full of drug addicts everywhere would not recommend staying here, especially if you have kids. Also we had no control over the heating or Aircon rooms were boiling all night and the heater wasn’t even on, windows were jammed shut so you can’t open them. The manager is a very rude lady! Who is just money grabbing! This hotel needs taken of booking.com and other websites. The bathroom needed updated to. The other room we got also had clearly been broken into loads of times as it wouldn’t shut properly. Really rundown area and hotel we were lucky enough to get a renovated room and I still saw problems with it. Would definitely NOT stay here again. I spoke to one of the guys that was staying there too and he got charged £30 per night which was really cheap compared to what we paid. There was so many problems with this hotel definitely will not be returning and definitely do not recommend. The windows were shut you couldn’t open them the rooms were boiling couldn’t control the temperature this hotel is known to of had mould and they don’t even let you open the windows. This hotel needs shut down and completely refurbed! Room was never cleaned whole time we stayed here Will never book again worst hotel I’ve stayed in my life and I’ve stayed in a lot!

Group traveler

Comment: Jul 23, 2024

Stayed in: Jul 2024

Awful place

The worst hotel ever
Overcharged by more than double.
No one to refund or even speak to and totally uncooperative.
The website is VERY misleading.
An appalling hotel. Druggies on doorstep. Homeless in back.
Do NOT stay here. This is more of a half way house Would give it zero starts if that was possible

Solo traveler

Comment: Jul 3, 2024

Stayed in: Jun 2024

My review

The room was damp and the bed was uncomfortable. The staff spoke to me with little respect also there are druggies what stay there my room got broken into. I had to get the police involved because the staff did nothing about. Do not stay here it's definitely not a place for kids to stay here.

Solo traveler

Comment: Apr 19, 2024

Stayed in: Mar 2024

A crack heads dream

Are you a druggie or an alcoholic? Rough as toast or a down and out?
Then give this place a booking. If not steer well clear.
People loitering out the front drinking and smoking, residents hammering on doors to get you to buy drugs. Reception staff ride and aloof.
Not a great first impression at all.

Location

2.5

C/o Crown Hotel Operations LTD Times Square, 545 King Street, Longton, Stoke-on-Trent, ST3 1HD, United Kingdom|1.51 km from Aynsley Pottery

10 things to dowithin 0.94 km

1.51 km

0.20 km

1.53 km

Transportationwithin 3.63 km

0.12 km

3.63 km

Check in and check out

Check in from:

14:00

Check out before:

10:00

Good to know

Children

Children are welcome at this hotel.

Pets

Pets allowed with extra charge.

Breakfast

Breakfast available.

Breakfast menu

Buffet.

Breakfast price

‎AED 25 (≈GBP 5.2)/person

Important information from the hotel

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of GBP 250 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. All group bookings of 5 rooms or more require a nonrefundable deposit of 25 GBP per room. Please specify on booking and prior to arrival your room preference type (for example, smoking or nonsmoking). The hotel does not guarantee that your request will be available. Should you require a late check-out, please see the Duty Manager on check-in. Late check-out will be charged according to time of late check-out. Please note that the guest name and cardholder name must be the same, otherwise the booking will not be accepted. Please note the property is going through refurbishments on the exterior and interior of the building. The work will be completed by October 2019.

Accepted payment methods

The hotel accepts the following payment methods: