Clarion Pointe Bloomington-Normal Near I-55 and University
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Clarion Pointe Bloomington-Normal Near I-55 and University
Clarion Pointe Bloomington-Normal Near I-55 and University
Featuring a fitness center, Clarion Pointe Bloomington-Normal near I-55 and University is located in Bloomington in the Illinois region, 4.6 miles from David Davis Mansion and 2.1 miles from Milner Library.
Ratings and reviews
Traveler reviews
Comment: Nov 24, 2024
Stayed in: Nov 2024
The shower head needs to be replaced, the water barely came out and bathroom walls were a bit dirty.
The pool was supposed to be heated but was so cold, it was not usable.
Comment: Oct 2, 2024
Stayed in: Sep 2024
A horrible experience
I have stayed at many different Choice hotels but my stay here definitely did not reflect what I have come to expect from this brand of hotels.
From the time that I entered the establishment I knew that I made a mistake booking a room here, but due to it being homecoming weekend at the university I knew there would be no other rooms available.
To begin with the hotel front desk attendant that stated that she was the manager was the definition of rude and unprofessional.
Upon my arrival, I was not welcomed at all with a warm greeting, but instead by her SCREAMING ️ at the top of her lungs across the lobby to a man who appeared to possibly be working there.
I had already seen a few reviews related to this type of behavior AFTER I booked my non-refundable reservation when I looked on other sites. So I had already somewhat prepared for an experience that was slightly less enjoyable than my previous choice hotel stays, but nothing could have prepared me for the way that she made absolutely no effort to demonstrate any understanding of the concept of customer service or satisfaction.
In addition, she not only immediately claimed that I did not have a reservation because according to her, I “did not book through the hotel but instead did so with choice hotels which is a third party site not affiliated with the hotel”. (Note: The next morning I took a picture of a sign near the front desk that clearly states the hotel is run under CHOICE HOTELS).
After I calmly told her that I paid for my reservation weeks ago, she stated I did NOT have a room paid for in advance (despite me showing her my email reservation that I booked over a month ago) but what took me aback most was her extremely aggressive demeanor.
Once she FINALLY took a few moments to look into the system, she indeed FOUND MY RESERVATION but then instantly told me “BUT YOURE FREE TO LEAVE AND DONT HAVE TO STAY HERE” because the “look” on my face seemed like I had a problem.
When I had to tell this woman that I had been driving for over two hours only to be greeted by extremely disturbing yelling and her being aggressive towards me when all I wanted to do was go to my room. Honestly if there were other hotels available and I knew that I could get a refund, I would have taken her advice and left IMMEDIATELY but instead I stayed there. And this encounter upset me so much that I didn’t even feel comfortable while there and ended up waking up at 2am that Saturday because I felt like I could not relax there. Rather than arguing with her as I’m sure she expected, I just called corporate Friday night as soon as I could to file a complaint and I WILL follow through. This is because I did NOT deserve that nor does any other PAYING customer.
Not to mention on Sunday she showed me that she charged my account and then tried to show me the correction, but I should have NEVER been charged because I had already paid.
The premises also has lots things broken and mold, bugs, huge spiders, and the “breakfast “ was not set up on time. And when it was, it was not at all what I expected.
I will say that even my significant other’s ten year old daughter that witnessed the encounter was extremely upset by that woman’s behavior and commented numerous times about how this hotel did not compare to previous choice hotels that we have stayed in.
Someone from corporate REALLY needs to look into the maintenance and training of employees for this location to make sure they are aware of expectations and procedures.
Hotel response
Comment: October 3
Thank you for your comments regarding your stay in our hotel.
We apologize for any rudeness that you encountered during your stay with us. We do not tolerate this kind of behavior to or from any of our staff and management and strive to provide efficient, friendly and helpful service to all of our customers. I will forward your concerns to our management team so they can discuss this with the team. Further, any issue related to insects is promptly addressed through professional treatments right away.
It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
Comment: Jan 3, 2025
Stayed in: Jan 2025
The hotel is being renovated but no where near ready for guests. They brought a fold up bed that had bugs so the guests in the second room left - didn’t trust the rest of the room cleanliness. The manager called and offered comfort points - needless to say - no thank you. Won’t be staying at Comfort chain again. Their corporate offices need to make visits to properties
Comment: Nov 22, 2024
Stayed in: Nov 2024
Comment: Oct 21, 2024
Stayed in: Oct 2024
Very good location
6 Traders Circle, Normal, 61761, United States|2.90 km from Quad
10 things to dowithin 1.50 km
Transportationwithin 3.02 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
Cribs cannot be added. Children can use extra beds for an additional charge of USD 15.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast options
Western breakfast, Continental breakfast.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. A damage deposit of USD 150 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note the swimming pool is currently closed for maintenance.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
