Candlewood Suites Reading
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All taxes and fees included
Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast not available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Candlewood Suites Reading
Candlewood Suites Reading
Guests Love Hotel's Location in West Reading, PAThe Candlewood Suites® Reading hotel offers an ideal location on the west side of town, making it a convenient choice for both business and leisure travelers. We've got everything you need for a productive business trip in Reading, PA. The hotel's 24-hour Business Center is there for support, and each suite includes free Wi-Fi access and a spacious work area. Additionally, the hotel is moments from top companies like Carpenter Technology, Penske Truck Leasing & Tower Health. The hotel's situated right along Penn Avenue, where you'll find dozens of unique shops, restaurants and spas. You can watch the Fightin' Phillies play at nearby First Energy Stadium or explore the galleries at Goggleworks Center for the Arts, which is less a mile from the hotel in Reading, PA. Whether you're here for a short trip or an extended stay, we provide everything you need for a carefree trip, including a 24-hour Fitness Center, underground parking and free guest laundry facilities. In need of a quick bite to eat or forget to pack a necessity? The Candlewood Cupboard sells value-priced items and our Lending Locker is always open with items for rent such as Board Games, CrockPot, etc. Make your reservations today for a memorable stay at our hotel in Reading, PA. Ask about our "Back to School" and "Antiques & Things" Discounts!
Ratings and reviews
Traveler reviews
Comment: Jan 31, 2025
Stayed in: Jan 2025
Comment: Oct 28, 2024
Stayed in: Oct 2024
Tried sleeping on a piece of history-but failed
We returned to the hotel at dinner time and I looked closer at the mattress. You could see that there was a visible bulge out the side and a large pothole on the left side. I went out to inform the hotel front desk, but they claimed they were 100% full and could not switch me to another room. The second night was worse because my back was already hurting, and I could not fall asleep.
I have stayed at least a dozen times this year at HG properties, all around the country and in other countries and I’ve been an IHG member for 24 years and never run into this where a historic (aka destroyed) mattress was left for customers to sleep on. If Goodwill sold mattresses, I suppose this is what you would end up with.
The pictures attached don't do it it justice since no one is sitting on it to see what a dent it makes-it is a real crater. I also noticed the soap dispenser in the shower wasn’t working (see photo of glue repair) -no big deal. I brought my own bar of soap and used it. When I looked at it closely, I see someone had glued the plastic bottle and so it couldn’t pump the soap because of that crack which the glue was apparently not working to hold together.
Preserving history makes sense when you have a 200-year-old building but when you are running a hotel chain, you might want to buy new mattresses and new plastic bottles because you know they are going to wear out, there’s no way that somebody slept on this mattress before and did not complain so all I can conclude is that the hotel figures as long as they are bringing people in for a one night stay that they can get away with this as the people are gone the next day wondering why they have a sore back, but not returning.
The right thing to do would be to replace a mattress that was that badly damaged. The second right thing to do would be to move the customer out of the room until it is fixed. Candlewood chose to do neither so unless you like sleeping on a piece of history or you are bringing your own air mattress You should choose another hotel.
PS I am not a very large person. I am 6 feet 190 pounds so it’s not like I am a huge guy crushing this mattress.
PSS I called the hotel and the manger was willing to credit me with one night and swore they were 100% full but if I had asked them on Sat. morning for a new bed, they tell me one could have been provided since they kept them in storage onsite. Somehow asking Saturday night meant that no one could find a new bed-yeah right. Since they did not even try, I am pushing to get a credit for both nights. I would still avoid this property. Its telling you something about management that they did not replace the bed in this ruined condition long ago. They don't want to switch out even cracked plastic soap dispensers, so it tells you how they run their business-on the cheap.
Hotel response
Comment: November 12
Thanks for choosing IHG Hotels and Resorts for your lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent a private message to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
Comment: Sep 17, 2024
Stayed in: Sep 2024
It was a “NIGHTMARE” stay.
Comment: Dec 1, 2024
Stayed in: Nov 2024
Comment: Nov 30, 2024
Stayed in: Nov 2024
I will never stay at this location again.
Very good location
55 S 3rd Ave, West Reading, 19611, United States|1.28 km from Keith McCall's Tree
10 things to dowithin 0.21 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Pets allowed with extra charge.
Breakfast not available.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
