THE Opus WESTCHESTER, Autograph Collection
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All taxes and fees included
Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about THE Opus WESTCHESTER, Autograph Collection
THE Opus WESTCHESTER, Autograph Collection
The opus westchester, autograph collection provides a great place for travelers to relax after a busy day. Visitors to White Plains will find that the opus westchester, autograph collection is a fantastic accommodation choice. Traveling to the hotel is easy with North White Plains Train Station located approximately 4km away and Westchester County Airport roughly 10km away. There's plenty to do nearby, with Hard Luck PoolHall Bar & Lounge, Coliseum White Plains and Tibbits Park all within a short distance. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. This White Plains hotel provides parking on site. There's never a dull moment at this hotel, our guests indicate that the facilities are excellent.
Ratings and reviews
Traveler reviews
Comment: Oct 3, 2024
Stayed in: Sep 2024
Comfortable, but slipping standards
-- Upgraded to Premier room which was spacious and nicely appointed
-- Convivial bar with lovely service, open late
-- Very friendly service
Negatives:
-- Upgraded room had a view of a parking garage
-- Room had an oddly-placed large pillar in the middle
-- No light in the entrance way. The fixture was in the ceiling, but switch was covered over. I had to grope my way to the bathroom to find a light.
-- Decorative stitching missing on duvet cover. Not a big deal, but highly visible, and says something about attention to detail.
-- Bathrobes on request only (though I learned that bathrobes are automatically supplied to the suites). Odd for a hotel room at this price point.
-- Strange empty shelf space in the bathroom. Clearly something used to be here. . . maybe the bathrobes?
Note that hotel is valet parking only, and there is a fee for parking. I'll join in the chorus of complaints about these kind of fees.
Overall, a very nice hotel, but I got the clear impression that it used to be nicer -- and certainly more attentive to details. Not a great vibe.
Hotel response
Comment: October 4
Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We have noted all of your comments and have shared them appropriately. We also deeply appreciate your feedback about the parking fees. We want you to know that we regularly assess our pricing to ensure it aligns with the market and offers a good value to our guests. Your comments inspire us to maintain our commitment to providing excellent service at a competitive price point. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.
Kind Regards,
Elizabeth Andrews
General Manager
US
Comment: Oct 28, 2024
Stayed in: Oct 2024
Very good property in downtown White Plains
Staff is warm and professional. Rooms are large and comfortable, but not high end luxurious. Starting prices are around $500, but deals are often available. 24 hour valet parking is right at front door.
Hotel response
Comment: October 29
We are thrilled to know you had a great time with us and that our spacious rooms and intuitive associates enhanced your stay. It was also a pleasure reading our fantastic location worked out perfectly for your plans. Thank you for choosing The Opus Westchester, Autograph Collection, and we look forward to welcoming you again soon.
Kind Regards,
Elizabeth Andrews
General Manager
US
Comment: Oct 5, 2024
Stayed in: Oct 2024
Nice rooms but service needs work
Hotel response
Comment: October 7
We are pleased to know that you enjoyed our convenient location and spacious accommodations. However, we sincerely apologize for the service issues you encountered during your stay with us. This is not typical of our usual standard, and we regret the inconvenience caused. Please be assured that your comments will be addressed with the appropriate individuals to ensure they are not repeated moving forward.
We appreciate your feedback and hope to have the opportunity to welcome you back to provide you with the hospitality you deserve.
Kind Regards,
Elizabeth Andrews
General Manager
GE
Comment: Oct 4, 2024
Stayed in: Oct 2024
I love this hotel - please fix the issues
Hotel response
Comment: October 4
We sincerely apologize for the inconveniences you encountered with your room and for the service issues. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short during this time. Please be assured that your comments will be shared appropriately to ensure they are resolved promptly and to prevent any occurrences in the future.
We are also sorry for the difficulties you faced with the internet connectivity in your guest room, as we know how frustrating this can be. We will look into this, and we appreciate your comments. Thank you for your loyalty, and we hope to have the opportunity to welcome you back for a much-improved visit.
Kind Regards,
Elizabeth Andrews
General Manager
Comment: Sep 16, 2024
Stayed in: Sep 2024
Staycation, not so much.
Hotel response
Comment: September 17
We are glad to see your high rating and review. We hope you had an overall pleasant experience. However, we want to apologize for the issues which kept it from being perfect. We sincerely regret the inconvenience you encountered with your assigned accommodation. We have shared your comment appropriately with the concerned team. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.
Kind Regards,
Elizabeth Andrews
General Manager
Excellent location
3 Renaissance Square, White Plains, 10601, United States|0.63 km from White Plains
10 things to dowithin 1.92 km
Transportationwithin 2.09 km
Airportwithin 6.42 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
18 years old and over
Children can use extra beds for an additional charge of USD 40.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast options
American breakfast.
Breakfast menu
From menu.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
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